- Report: #1002573
Complaint Review: Pivotal Payments Inc - Melville New York
Reported By:
Roger -
Minden, Louisiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pivotal Payments Inc
200 Broadhollow #207 Melville, 11747 New York, United States of America
Phone:
866-298-2165
Web:
www.pivotalpayments.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Pivotal Payments Inc Beware of the scam Melville, New York
Pivotal Payments sales representative Mr. Timothy Boyd came to my business claiming that his company could save me lots of money on my credit and debit card processing charges. He was very clear and insistent that I was in no way signing a contract with them and that if for any reason I was not satisfied with their rates that I could cancel their services at any time with no penalty.
He also insisted that there would be no hidden charges or fees involved. I got the first statement from them two weeks later at the end of the month. They had charged me excessive fees that were not disclosed at the time I signed what I was lead to believe was only an application. These fees and undisclosed charges amounted to nearly 40% of the transactions processed by them instead of the promised 1 to 2 percent.
When I called to terminate their services, I was then told that I had indeed signed a three year contract and that they would be charging me a $400.00 early termination fee. My receptionist later told me that she had witnessed Mr. Boyd calling my current provider claiming to be me so that he could retrieve information about my account. I had my bank put a block on any additional ACH withdrawals from my account by them until I could get this settled. They then submitted the withdrawal of the $400.00 fee to my account under a different name than the one they had been using previously. Not only was there a breach of verbal contract with Mr. Boyd who assured me repeatedly that I was not under contract to continue their services, there may be grounds to file criminal charges against MR. Boyd for using my name when he called to get the information about my account.
2 Updates & Rebuttals
PO''dinLA
Minden,Louisiana,
Payment Received... thank you Pivotal Payments!
#2Author of original report
Mon, April 01, 2013
As of March 28th. 2013 Pivotal Payments has made good on their promise to refund my money. I would like to commend Mr. Patrick Burkhard for making this happen. He was very pollite and professional. All is well.
PO''dinLA
Minden,Louisiana,
United States of America
Problem Appears to the Sales Agent - Not Pivotal Payments
#3Author of original report
Mon, January 28, 2013
Today I was contacted by a customer service agent from Pivotal Payments. He has agreed that I was indeed not properly informed by the sales agent at the time I signed the agreement. This sales agent Mr. Timothy Boyd works as an independent agent and is not employed by Pivotal Payments. This dispute appears to be entirely the fault of the agent and not PivotalPayments. They have agreed to refund the $400.0 termination fee and will not be assessing any additional fees or charges to my account. All in all I would have to say that Pivotal Payments has stepped up and left me with a positive attitude towards them.
