- Report: #1509693
Complaint Review: reservationdesk.com - south jordan utah
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reservationdesk.com
4700 W Daybreak Parkway south jordan, 84009 utah, United States
Web:
https://www.reservationdesk.com/
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reservationdesk.com cancellation policy south jordan utah
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On July 5th 2021, I made a 3 night booking at Hilton La Jolla via reservationdesk.com. While booking, the website displayed message that the booking is fully refundable till July 7th. And my plans were not firm, so I went ahead with the booking being assured that the booking is fully refundable before the July 7th.
Later, I checked my confirmation email, and it had different terms of reservation - it said refundable till July 3rd.
I reported the issue to the customer service, and they acknowledged that their website shows a different message before booking, but they have denied me any refund, not that I am cancelling on July 5th. I want to cancel as my plans are not yet firm.
I have the proofs from the reservationdesk.com website, which says that the booking is refundable till July 7th 2021. I need quick help here pls.
