- Report: #1513825
Complaint Review: Samsung - Ridgefield park New jersey
Reported By:
Kathy -
Lynden, Washington, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Samsung
105 challenger rd Ridgefield park, 07660 New jersey, United States
Phone:
(973)601-6000
Web:
Www.samsung.com
Categories:
Business Rating:
(0)
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Samsung Sold a defective fridge Ridgefield park New jersey
I purchased a Samsung fridge from my local Best Buy 3 yrs ago. About 1 year ago the ice maker started freezing up with ice blocking the ice coming out. I’ve tried defrosting it and it worked for a short time then clogged up again. I’ve also noticed the finish on the fridge collects handprints and washing it or wiping it down doesn’t remove the prints completely. Also I’ve noticed a little rust on the doors.
I researched Samsung refrigerators and found two groups on Facebook with the same exact problem as mine. I don’t want it repaired since many people have done so and it never resolves the problem. It is not under warranty anymore but since it is from defective manufacturing a warranty is not needed. I would like a refund. The main reason I wanted a new fridge was because my old fridges ice maker quit. I’m so disappointed in Samsung it was a brand I had always preferred before I purchased this one
1 Updates & Rebuttals
CARTER
Columbia City,Indiana,
United States
Let me educate you one how warranty works.
#2Consumer Comment
Tue, November 23, 2021
Warranty is specifically for manufacturing defects. You will be shocked to know there is court cases that engineering defects are not covered by the warranty.
You are outside the manufacturers warranty the cost is completely on you. A design defect and not a manufacterers defect is not covered by warranty even if it is with in ths warranty period.
Remember warranties are purely for manufacturing defects. So if the issue is a manufacturing defect the time is critical. In no way are you covered by any special law. You can sue, but you will ultimately lose. There may be a small chance your state has a specific law, but that is highly unlikely.
