- Report: #1526806
Complaint Review: Select Home Warranty - Mahwah NJ
Reported By:
JamesF -
North Charleston, SC, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Select Home Warranty
1 International Blvd Ste 400 Mahwah, 07495-0025 NJ, United States
Phone:
(855) 267-3532
Web:
https://www.selecthomewarranty.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Select Home Warranty We needed the AC Fixed, needless to say we are still without AC 2 weeks after calling them. Mahwah NJ
We signed up with "(S)elect (H)ome (W)arranty!" in 2022,
A few months into 2023 we needed the AC fixed, we were told it was the fan motor, the technician tried for 2 days to reach SHW with no luck, and we had to Pay 500$ Out Of Pocket to get it fixed, we called to complain, they would only agree to give us 150.00 back!
we never got that, I called to cancel, and I was informed that they would have a supervisor call us back in 24 to 48 hours, but that did not happen,
All most three months later we called them as the air had quit again, the guy they sent out said the compressor was Dead and the whole unit needed to be replaced, they sent a 2nd company to look at it a few days later, he said the same thing,
We demanded they replace the Unit, and they said they would send a 3rd company out at no cost, that took a week, he was here today and said it had a slow leak, and he would let the company know, they informed us that leaks were not covered in the warrant, and refused to replace the AC unit,
They had 3 different companies over 4 months report to them that the unit needed replacing, it's obvious that the last company they called "Atlantis Heating and Air" was paid to report something that they could dispute, I looked online and found "AHA" was a small company some 30+ miles from our home, unlike the last three companies they were big and local.
I tried to cancel "SHW" once again, and I was told someone would call back in 24 to 48 hours! I told them this was unacceptable! they said sorry there was nothing she could do, I went to my bank to dispute the charges my bank "CHASE" said they would try to get my payments back but if they did it would only be as far back as February! 2023 that would be 40$ times 5 = $200.00 not that it's going to fix the AC problem,
My wife is Disabled and I am recovering from Cancer surgery and still must have an Aortic aneurysm fixed, we don't have the money for a New AC system,
So PLEASE Tell your Friends and Families DO "NOT" USE "(S)elect (H)ome (W)arranty!"
They are crooks!
And From what I have been told by 3 name brand AC service companies all home warranty companies are a SCAM!
But SHM is just pure EVIL!
