- Report: #1496227
Complaint Review: ServiceMaster Restoration Services - Lisle IL
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ServiceMaster Restoration Services
924 Ogden Ave Lisle, 60532 IL, United States
Phone:
(630) 241-1111
Web:
https://www.svmallservices.com/?fbclid=IwAR1ZuSZaQZ-1nX4N4--qL2QAgxuKquCwUd-_mEHeHMQXh9JEmh3iwnnvSf8
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Business Rating:
(1)
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ServiceMaster Restoration Services Horrible experience Lisle IL
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I am very unhappy with the results and when the man in charge started yelling at me on the phone, I hung up. First, I was told he would be at my condo at a certain time to give me estimate and when he didn't show up, I called and when he called me back he said he didn't know anything about it. He finally came out and we went over what I wanted done and I asked him to email me the estimate. After a week of not receiving anything, we called him and he said there was a problem with the email, but he gave us a quote over the phone.
$3700 to clean a 1 bedroom condo and seal the floors. We never did get a copy of the estimate. We needed it done right away and did not have time to look for other estimates so we hired him. On the morning they showed up to clean, we went over what I wanted done again. He did not even do most of it and what he did do was not done properly. Further more, 2 recliners and a coffee table were just piled on top of my sofa and a kitchen table was put on top of my desk. I had to get help putting them back where they belong. A necklace is missing. Things were unplugged and furniture put back against the walls so I had to pull out the furniture just to plug things back in.
For $3700 this place should have been spotless but instead all they did was as little as possible in my opinion. The arrived at 8:50am and left at 4:50pm, exactly 8 hours. While talking to who I think is the owner, Bill, about getting some of our money back, he started yelling so I hung up. I don't want to go to court over this and I do not want him coming back to redo the job because of the major inconvenience and having to leave my house for 3 days because of the odor from whatever they did, plus his attitude, so I am asking for you to intervene. Below is a complete list of the issues in addition to the ones stated above.
1. Seal the sub floor. I can still see stains because it was put on so thin. Instead of scraping off leftover carpet padding like I was told they would do, they just sealed right over it. What they did do is already chipping off.
2. Carpet strips. Some were removed, some were just sealed over.
3. Windows not even touched.
4. Other areas completely ignored, including mold issues.
5. Ceiling wasn't even touched.
6. I was charged, according to a detailed bill we asked for, to clean inside cabinets. Not even touched.
7. Bathroom closet had things moved around, but it does not look like they cleaned anything. At the very least, they may have cleaned the front part of a few shelves.
8. Shower curtain and other items removed without my knowledge or consent.
9. Inside of stove cleaned despite me telling him not to because I was going to throw it out.
10. Microwave has some kind of grey stuff in it. It's dirtier than before they came in.
