- Report: #1490104
Complaint Review: Skitravel.com Ski travel - Fairfax VA
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Author Confirmed
Why?
Skitravel.com Ski travel
4041 University Dr Suite 305 Fairfax, 22030 VA, United States
Phone:
(703) 425-5400
Web:
skitravel.com
Categories:
Business Rating:
(0)
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Skitravel.com Ski travel Ski Travel Unlimited skitravel.info Ski Travel Fairfax Ski Travel Loudoun County Skitravel Harassing Consumers and Disrespectful Staff that bullies Fairfax VA
I was called on January 7, 2019, at 7 PM, about a claim I authorized a charge, when not true, and asking for more money, a $400 extra charge, according to Skitrip.com. They are also known as Skiptrip Unlimited, Skiptrip.info and Skiptrip.
After asking numerous times for information to help me investigate there claim that my PayPal account(s) were charged, they transferred me over to a manager at Skiptrip.com (Skiptrip), who acted incredibly hostile, and asked whether I was going or not. The rude and inadequate behavior and claim that I was "playing games" felt to me personally as an extortion call at this point, and I felt incredibly uncomfortable. These individuals were getting nasty with me and these were the ones the kids, who will also very likely be aggressive to them.
One of the users, Joshua Miljenovic, claims Skiptrip.com (Skiptrip) "After the bus broke down we were lied to for more than 12 hours" and "The company had NO ONE available to assist with getting this trip back on track." and "They had no contingency plans and the trip is being canceled." "We won't ever use ski travel unlimited again and we wouldn't recommend them to ANYONE ."
Another claim by a fellow victim of there abuse.
"hey don't even pay their employees who attend the trips!" " I will go to every college around my location and take down every poster and flyer of yours and continue to write reviews and post on social media to warn people about your company."
I highly suggest people avoid this company to avoid the acclaimed bullying, rudeness and broken down bus experiences others have claimed to have experienced, and the outright nerve of the allegement that THEY DO NOT PAY THERE EMPLOYEES, which means this likely COULD mean a less insensitive to take care of our children! AVOID, AVOID, AVOID!
1 Updates & Rebuttals
Issa
Sterling,Virginia,
United States
Good Customer Service - They made things right
#2Author of original report
Wed, January 08, 2020
After speaking to them, they apologized about the situation and made things right. I would recommend for the customer service aspect and I'm happy everything was resolved respectfully.
Thank you.
