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  • Report:  #1520727

Complaint Review: Solar Max - San Diego CA

Reported By:
Melissa - La Mesa, CA, United States
Submitted:
Updated:

Solar Max
8825 Production Ave San Diego, 92121 CA, United States
Phone:
(619) 332-1696
Web:
https://www.solarmaxtech.com/
Categories:
Tell us has your experience with this business or person been good? What's this?

My husband and I had solar installed on our home in 2019 by Solar Max. We were told before Solar Max put the solar panels on our roof they would need to first evaluate our roof. If our roof was not in good condition Solar Max would need to replace the roof  (only where the solar panels were to be installed) at an additional price.

This was completly fine by my husband and I & We told Solar Max to go ahead with the evaluation of our roof. After hearing from our Rep we were told that our roof (were the panels would be installed) would need to be replaced. We went ahead with the roof replacment (where panels were going) & instalation of the panels. 

Fast forward to 2022 & it was now time to replace our entire roof. We were told by multiple roofing companies that we had a third layer of roofing shingles under our solar panels. We were told that this was not in code & that all three layers would need to be torn off & than replaced by the new roof.

I was stunned to find out a Solar Max, a reputable company, did not install our roof the correct way. And that the roof was not in code & that it could be a potential fire hazard. 

I have been in contact with Solar Max & now they want me to come out of pocket to fix their error. 



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