- Report: #1101326
Complaint Review: SpeedyPC/Advanced Tech Support - Select State/Province
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SpeedyPC/Advanced Tech Support
1837 Fort Street, Victoria, BC, V8R 1J6 Canada Select State/Province, USA
Web:
http://www.advancedtechsupport.com/
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SpeedyPC/Advanced Tech Support SCAM Rip off Boca Raton Florida
The part in qotation marks is from anthother complaint but exactly describes my situation. I will add my stuff as needed.
"I was having problems with my computer, which has been slow of late. Performed all basic procedures, deleting files, etc. Microsoft "Help" directed me to speedyPC as a "Certified" partner. I ran the test, trusting Microsoft. I was informed I had [914] problems with my computer. I requested "fix" only to be prompted for $29.95. I purchased the product, only to find out that I was buying ANOTHER program for $9.95 [as well, in addition] about which I knew nothing. My account was already charged. To activate software I had to call an 800 number, which set off an alarm. The party on the other end then went into my computer and started telling me a bunch of nonsense about the control panels he was bringing up, such as my processor utilization being way too low even though nothing was being processed, that ALL my programs should be running, "
He pulled up the huge list of events with the event viewer on my computer (making it look like he had special software to do it) and then began telling me horror stories. The significance of some of the events were lost to me so I took his word for it at the time. It took an hour for another tech to start this "difficult" job of cleaning up my computer.
When the tech finally began, "I then witnessed, I could have activated [this] myself, so the number was just another lie to drag people in to getting charged for more services. I then found out that I had not only been charged, but that I had been SUBSCRIBED for the same costs annually. I had to go back through their complicated system to unsubscribe.
I have started the system twice but stopped after it reported several problems that don't exist or are unimportant. The cleanup that was performed deleted old programs that I wanted to keep and altered the system by deleting or hiding options that I use constantly. I have spent several hours putting my computer back together. The service performed was basically stuff that I have done myself with the help of another very reliable clean up program.
When this was finished, I was instructed to phone again to discuss "serious" issues with the tech resulting from his service. That was just more scam to sell me $200 worth of "back door" anti malware protection. At this point I was already in for approx $300 Cadn so put my foot down.
I intend to uninstall anything to do with SpeedyPC. I don't trust it As for my money, I guess its down the drain. I don't have time to pursue it. I will lick my wounds and be more aware next time.
1 Updates & Rebuttals
Advanced Tech Support
Florida,Advanced Tech Support
#2UPDATE Employee
Fri, November 22, 2013
Hello
I am very sorry to hear of the recent complications that you have experienced. Advanced Tech Support is dedicated to making our customers happy. We would like to hear from you directly so we can correct any and all issues you are experiencing.
Advanced Tech Support has relationships with multiple software companies to assist in their premium tech support services.
Have you tried calling to get a refund? If not I would suggest calling us if you are not happy so we can make it right. We stand behind our work and our customers come first.
I would have your order ID number ready or the email that was used to purchase so we can find your order.
To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx
You can chat with a live chat support person from 8am to Midnight EST time 7 days a week. If you like you can call us directly at 1-800-978-4501 24 x 7
We truly appreciate your business and look forward to hearing back from you.
