- Report: #1524127
Complaint Review: Spruce power - Houston Texas
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Author Confirmed
Why?
Spruce power
820 Gessner Rd suite 500 Houston, 77024 Texas, United States
Phone:
8886360336
Web:
sprucepower.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Spruce power They won't fix my solar panels and they keep charging me for them. Houston Texas
Spruce Solar Co. is non-responsive. Long hold times on phone then disconnected. No callbacks when I do leave my ph.#. Emailed info and then no response. When I finally do get through they said somebody will contact me in 10-12 business days (to check why our solar panels have not been working for a year! Electric bills are over $500 per month!!!!) Nobody calls or emails me. I have made numerous attempts to get somebody scheduled to fix the problem. Once I finally did get through after waiting on the phone all day and going round and round (dropped calls, long holds, etc) a young snarky agent told me this could not be escalated to speak to a supervisor. Contacting support online - email came back "undeliverable". Just want our solar power restored and compensated for the lost energy. CONSUMERS BEWARE!
