Teamviewer says I renewed my subscription and is now threatening to send a collection agency after me for a $646 subscription that I do not want and do not use.
I had auto renew turned off on my Teamviewer account but they went ahead and renewed it anyway. Luckily I purchased the subscription using paypal so was able to turn off auto renew there before they got payment.
I have filed a complaint with BBB but that is just going in circles. Teamviewer says I was supposed to cancel in writing 28 days before the expiry. I say I had auto renew turned off and that should be good enough. I checked through their web site and EULA and there's no mention of this written cancellation policy there. Its just something they tacked onto the agreement after I purchased, far as I can tell.
I would just ignore them but now they're threatening to send a collection agency after me which will affect my credit rating.
Resolution: I would like them to cancel the subscription renweal and not contact me again.
Maurice
Spokane,#2Author of original report
Wed, September 02, 2020
The company name should read 'Teamviewer' , not Temco Controls
MD
Spokane,#3Author of original report
Wed, September 02, 2020
This is a case regarding TeamViewer, not Temco Controls.
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