I wouldn't bother to file a report, chalking it up to a mistake. However, when I see similar complaints on their Facebook page, I decided to warn others.
I ordered flowers for my granddaughter for a very special, once-in-a-lifeime occasion. When I checked with my son, I found out the the flowers never arrived. I checked to see if my credit card was charged and it was for $76.
I called the company and the excuse was that the driver had a problem and didn't make the delivery. That was it.
Don't use these people. They don't care and I suspect they may be a bit crocked if they're willing to charge a customer and not inform you that there was a problem.