- Report: #1510809
Complaint Review: 4tires.ca - Boisbriand Quebec
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Author Confirmed
Why?
4tires.ca
4904 Ambroise-Lafortune Boisbriand, J7H 1S6 Quebec, Canada
Phone:
877-965-4449
Web:
4tires.ca
Categories:
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4tires.ca 4tires Canada SHIPPED ME DAMAGED DEFECTIVE TIRES AND DID NOT COMPENSATE FOR ME HAVING THE DEFECTIVE TIRE REMOUNTED Boisbriand Quebec
Fall 2020 I ordered a set of winter tires mounted on steel wheels. The barrel of every wheel was damaged in 4 spots where the machine gouged out the metal. They reimbursed the cost of paint and sandpaper that I had to purchase to remove the burrs to prevent rust and more cuts on my hands. The wheels also had scratches to the faces as only the tire was covered by shrink wrap. One of the tires was flat on arrival.
I notified them via email, they did not offer a solution but said it likely was the valve. I told them I would have it checked by a local tire shop which remounted it with a new valve stem and bead sealant. It seems ok now but the shop said they tested the valve, tanked it, and couldn't see any issue and that it may be a defect in the tire and or rim. 4tires.ca is ignoring emails requesting the remount reimbursement.
Something to consider is that you don't get to inspect the wheels and or tires before you buy and you may wind up with old, damaged, and or defective products which is a safety risk. Mine were just outside the 6 month age I would normally accept. This was my 2nd purchase from them.
I learned my lesson, even though the price is higher at the local tire store and can prevent being sold problematic products and resolve any issues without cost.
Caveat Emptor
