Complaint Review: tonyvideogames [ebay] - WI

Multiple times in 2018 to the most current instance being February 2020, ebay seller UID tonysvideogames, with ebay store, A PLUS MINT AND NEW VIDEO GAMES, had mostly sold bad software media on floppy diskettes with major defects undisclosed and mis-listed on ebay.

Considering the merchandise, old media, the seller was initially given benefit-of-doubt towards intentional fraud. However also, according to notes from 2017, after such defective media was returned with some replacement, the seller "forgot" to send multiple items in shipment.

February 2020. Most recent scenario, predating report.

They have also sold multiple times games and diskette media as "working and tested," which included either bad on non-NTSC compatible media, and untested, after being confronted due to the fact that they neither had European PAL ssystems to test and that they entirely failed to disclose such factors.

The final straw was encountered in the aforementioned scenario with undisclosed foreign media in incompatible format. A discount replacement was accomodated on buyer request, in which either defect, physically damaged diskettes (entirely again without disclosure of any sort) was delivered, in addition to original media diskettes that had been overwritten with "cracked" pirated copies of completely different software on front and back sides.

The final offense was by platform eBay itself that regards of valid, non-policy infringing feedback with verification and approval with customer service representatives and supervisors in three instances without notice had been removed, perpetually on request of fraud seller.

Per eBay policy, in this last final test scenario, no demands for either refund, money or return were pressed upon seller. Finally no discount other than for goods that resulted in counterfeit, bootleg software were met.

Everything was recorded from feedback with concrete photographic proof of items, pro-offered to eBay for investigation and eBay representatives (whom largely and commonly a geopgraphically were an Asian customer workforce uninformed and distanced from North America law, culture or familiarity with goods) were totally unconcerned and robotic --- the design and exploitation of eBay to ensure deflection of legal issues and rampant online fraud in the face of hard evidence. In this last scenario, two phone complaints were also put into eBay customer service, one fielded by a British supervisor who ended up disconnecting the phone call. Another from a repesentative from Ireland who was seemingly receptive, reviewed and acknowledged, supposedly forwarding to their supervisor and valdiating final feedback left and placing notation on seller's account.

Two days later this feedback was silently again removed by eBay [Over 35+ times we have caught valid feedback that in no way violated stated ebay policiy and verbally verified over phone being silently removed]

Ebay platform is fraudulent. Seller UID tonysvideogames repeatedly seller either defective or bootleg software on eBay. EBay knowingly abetting and protecting such criminal behavior.

This is not a standalone incident or seller but also a greater example of status quo procedure on eBay.

* The software and game media in these incidents were Commodore 64 original commercial labelled diskettes and cassettes.