Complaint Review: Trusii - Davie Florida

I am one of over 500 "Case Study" participants who has been scammed by Trusii. In exchange for participation in the falsely represented Case Study, Trusii promises to provide monthly compensation as stated in a case study acceptance email. Trusii makes at most a few payments to the participants in the beginning and then stops making further payments despite the participants complying with the case study requirements originally agreed to.

Many participants entered into financing agreements with third parties and are now stuck with up to $10,000 in debt.

I purchased the $9,970.00 H2EliteX System in May 2019 in order to begin the Case Study. I did not receive the machine until August 2019. I completed (and documented completion of) my initial case study responsibilites after receiving the machine. One of the monthly requirements is to complete a questionnaire that is sent via email. I never received any monthly questionnaire to complete and inquired 2 times about it with no response from Trusii. I have only received one (out of 36) payments to date even though I purchased the machine 6 months ago. 

Aside from the fake "Case Study" and not receiving payments as promised, I am extremely disappointed with the machine in general. It is of low quality and does not perform as advertised. At the time of purchase of the machine, the website had advertised a hydrogen concentration level of 5-9 ppm for the H2EliteX System that I purchased. Trusii has continuously changed their claims on their website. In July, the website claimed the range to be 4-9 ppm. In October, the website claimed 4-5.5 ppm for the same machine. Even with these constantly changing claims that keep reducing the concentration level, I have tested the hydrogen concentration of the water from my machine using H2Blue Hydrogen Water Test Reagent, and the test showed a level of only 3.5 ppm. This was on the highest concentration setting on the machine, following the directions of the test.

My machine has been in use for only 3 months and is not working as claimed. Additionally, the front panel is showing bubbling under the plastic where the buttons are. Although the bubbling is minor compared to the other functionality issues, I don’t believe it should be happening this soon on a machine that costs nearly $10,000. 

The Trusii H2 Case Study has been revealed as a scam and Ponzi scheme. There are hundreds of people that have been hurt by this scam. Many of them are suffering from serious illnesses and were led to believe that participating in the Case Study may help alleviate their situation. Trusii is also being sued by the third-party lenders and under investigation by several other agencies. Here is a CNBC article describing the situation: https://www.cnbc.com/2019/09/14/trusii-hydrogen-water-left-customers-complaining-of-a-scam-bad-debt.html?fbclid=IwAR0h8tvJO9d5hsiWGgOsyGapkkd_Eqa5pkg5HUrO4Kmhx0KeXIsy4SeppqM

Participants have reported that broken or malfunctioning machines do not receive proper service or replacement. There are many claims of mold being found in the machines and people developing health symptoms as a result of this.

When inquiring about the payments, participants are told that they have been removed from the Case Study for not completing the requirements when clearly they have proof of meeting the agreed requirements. Just like the website claims of the machine’s performance keep changing, the requirements for the Case Study also have been changing without notice. Trusii is also often non-responsive to complaints.

Trusii claims that the machine cannot be returned, or for those who have been able to return the machine, they have never received their money back.

Steer clear of this company and co-owners Jeff Taraday and Chris Kennedy! I wish I never got involved with this dishonest company.