My order shipped 10/13/20. It left Martinsburg WV on 10/20 on its way to Baltimore MD. Ten days later and still no package. I received a reply to my first email ( 10/24 )stating that they would look into it and get back to me. That never happened and they ignored 2 subsequent emails. I tried to reach out on live chat but I was in que from 2:20 until 5:30 when I finally gave up.
I cannot find a phone number or an address for this company. Apparently this is the norm for them as I have read similar reviews regarding Uniqlo. My order totaled over $100.00.