- Report: #1524292
Complaint Review: Veri.co Maddy Tia - Helsinki
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Veri.co Maddy Tia
Helsinki, Finland
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veri.co
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Veri.co Maddy Tia Discover Better Metabolic Health Find the right foods and habits for your body by simply tracking glucose. Veri Sensor fraudulent misrepresentation, with no refund Helsinki
WARNING for a total fraud and bogus company policies.
First, they charged for a membership over a week before the shipped sensors arrived. Then I discovered that my US App Store does not work with the app they use. I pointed out that no where in their terms does it say that I needed a local App Store. Every email they kept sending was argumentative, and not trying to help. After several times of contacting their support, pointing out that they had misled me in buying these sensor, they reluctantly offered to refund me, but ONLY IF I sent the opened package back along with the unused sensor. They also requested I remove post I had done for review sites in return for this. I had to drive over an hour round trip to DHL, pay nearly €40 for shipment back. My wife handed the box to DHL lady to put it in the bag (and yes it contained of course the sensor that was of no use for me, as well as the broken package they wanted back for whatever odd reason).
However, once Veri received it, they sent me a message saying only the opened packaging was in the box, that the unused sensor was not in the shipment. I questioned their support why I would go to such a trouble to send back an empty box. What's in it for me?
First they legally were obliged to refund me because they sent me a product that was misrepresented, without me having to return it. But I complied.
I have never encountered a company, that takes every step of the way to try to get away with not refunding their customer for a shipment that was not working in the first place. Please be careful and choose wisely when you order online. Veri belongs to one of the worst experiences I have had in my life.
Only good news is that Amex already credited my account for this purchase while they investigate Vera's unscrupulous business practices. The local news should do a story about this company, because something really shady is going on there for sure.
Date of experience: January 30, 2023
