- Report: #1518536
Complaint Review: VINESSE - California
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Author Not Confirmed
Why?
VINESSE
California, United States
Web:
https://www.vinesse.com/
Categories:
Business Rating:
(1)
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VINESSE American Cellars Unauthorized membership fee without consent and no refund California
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Notice of membership fee without chance to opt out
I received their letter stating that in order to get around a California restriction on wine club practices, they would start imposing a membership fee, and then give me credit for the same amount for future purchases. There was no opt-out provision.
My credit card on-file was then charged $30 on the date of the letter. I requested them to cancel my membership and refund the fee, and they refused, saying it's in the terms of service. But I had never agreed to this term.
Their wine is actually OK, but this practice, along with scheming to get around California laws, puts their business practice in question.
