- Report: #1515402
Complaint Review: Vivint - Provo UT
Reported By:
MATTHEW Baptiste -
Live Oak, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Vivint
493 North 300 West Provo, 84604 UT, United States
Phone:
800-216-5232
Web:
www.Vivint.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Vivint Ripoff Provo UT
We signed a 2 year contract with vivint almost 4 years ago. we paid off our equipment over two years ago. We cancelled our contract in november of last year because we did not need it anymore. They kept billing my card. I made a total of 7 phone calls (while informing them that the calls were recorded at my end, ( they maybe taught I was kidding ) to have the matter resolved with no success.
Each time they give me a different reason and when i asked to speak with a supervisor, they transfer me to a phone that is not set up to take messages, that does not have a live person and disconnect after informing you that it is not set up to take messages. The last reason they give, was that I was in a 5 year contract. when I informed them that i had the original contract in front of me and that it was for two years, they again transfer me to the supervisor's not messaging line. I again called and after notifying the person that the conversation was recorded at my end, I informed her that I was making an official verbal request to have vivint send me, both by email and regular mail a copy of my contract as exist on file.
So I can have my attorney review them both. She told me that she put in the request and that i should receive the email copy within a minute or two. It was never received. I think the audio recordings I have should be sufficient to proceed with a lawsuit which i will try and initiate next tuesday after i meet with my attorney to review the matter .. Meanwhile, they still continue to bill my card.
