- Report: #1526801
Complaint Review: Woosender - Philadelphia PA
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Woosender
3409 Capri Ct Philadelphia, 19145-575 PA, United States
Web:
www.woosender.com
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Woosender Disappointed and Deceived Philadelphia PA
I recently had the unfortunate experience of utilizing the services of Woosender.ai, a so-called "AI" scheduling platform. To call them an AI platform would be an insult to true artificial intelligence, as they are nothing more than a glorified autoresponder. My encounter with this company was highly disappointing and left me feeling deceived and frustrated.
First and foremost, Woosender.ai boasts about their platinum plan, which required a substantial initial investment of $5,000, accompanied by a monthly payment of $2,000. The package supposedly included campaign management by one of their specialists. However, from the very beginning, it became apparent that their promises were far from reality.
During the first month of using their services, we witnessed absolutely no results. The "specialist" assigned to our campaign recommended implementing an SMS outbound strategy for our B2B campaign. This choice seemed highly questionable, even to one of the co-founders, Stephen, who had a conversation with us during the second month. It was bewildering to realize that even the company's own co-founder couldn't fathom the reasoning behind such a misguided approach.
To compensate for the lack of results, the Campaign Specialist suggested that the billing for the next month would be pushed back, offering us a month of service free of charge. However, to our dismay, we were billed for the subsequent month, despite their promises. To make matters worse, the same specialist who made the offer conveniently claimed that he lacked the authority to provide billing concessions. This blatant disregard for their own commitments only reinforced our growing suspicion that Woosender.ai is an untrustworthy and dishonest company.
In conclusion, I strongly advise against entrusting your business with Woosender.ai. They fail to deliver on their promises, lack expertise in choosing appropriate campaign strategies, and demonstrate a complete disregard for customer satisfaction. There are numerous alternative options available in the market, offering more reputable services at a significantly lower cost. Save yourself the frustration and avoid the disappointment of dealing with Woosender.ai.
