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  • Report:  #1525977

Complaint Review: Yelp - San Francisco CA

Reported By:
Felice - Tobyhanna, PA, United States
Submitted:
Updated:

Yelp
140 New Montgomery St San Francisco, 94105 CA, United States
Phone:
(415) 632-4021
Web:
www.Yelp.com
Tell us has your experience with this business or person been good? What's this?

In the world of new business, many owners may or may not overlook events.  Yelp doesn't care.  A rule should apply that they care for both new and older businesses.  You see, there's money to be made when a company provides a trial period but intentionally doesn't provide for a reminder and/or an option of a reminder.  Why would that be?  Well, this opens an opportunity for a big company like Yelp to chase after and afflict someone who just didn't realize that they were running on Yelp for months on end, only to then remind them after they've run their course for a generous amount of time to enable them to generate and claim revenue from what may or may not be a struggling business.  So, now they have the license to badger a person.  If this were not intentional, why don't they send a reminder or provide an option for the client (who's new at this) alerting them that their account would be charged and that the free trial will end within a day or two?

Here's my BIG QUESTION:  Shouldn't a bully like Yelp provide an option to the client when they are singing up and/or simply just ALERT the new client that they will be charged commencing that cycle or give the client an option to have the page temporarily deactivated during setup so they can intentionally choose to stay with the plan?  Isn't it suspicious when they don't offer such options?  Often enough, the client never reaps any clients from Yelp and they may JUUUUSSSTTT forget about their Yelp account.  This may be interpreted as a convenient opportunity for Yelp to bully them with collections.  This is what happened to me.  Couldn't this tactic enrich Yelp while they may be seemingly trying to financially bury alive their new clients who are merely getting their foot in the door?  Are there any starter business victims here?  Well, I feel like a victim of all of the above.  Tell me if and why I am wrong if you disagree.  Respectful language is preferred.  I'm not here to badger anyone, please understand.

 



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