Complaint Review: 1-800 Vending - Kaysville Utah

SPECIAL UPDATE: November 8, 2011: 1800Vending remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. 1800Vending is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, 1800Vending has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, 1800Vending has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever 1800Vending remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Rip-off Report REVIEW:

EDitor's UPDATE: Positive Rating and Recognition has been given to 1.800.VENDING for its Commitment to Excellence in customer service.

RipOff Report's investigation of 1-800-VENDING uncovers an ongoing commitment to total client satisfaction. This means that distributors can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns; more importantly, executives at 1800VENDING are concerned with the immediate & long-term success of their distributors and, 1.800.VENDING is listening carefully to the feedback its distributors give. After all, when becoming creative to make things better, making changes to improve the business isn't always easy, but well worth the effort that's required for constant improvement.

One top executive of the company stated to Rip-off Report that, 1.800.VENDING's corporate philosophy is based on the premise that 1.800.VENDING will continually seek improvement in every aspect in every department of the company. From the first phone call to the information gathering & due diligence process to the initial investment, start-up & expansion stages, we are committed to excellence. Because we listen to our distributors and because we listen to our employees, we know what needs to get done to ensure the success of our distributors.

Rip-off Report has confirmed that 1.800.VENDING employs a seasoned, full-time coaching/support staff to do nothing but help their distributors succeed. Couple this with the company's Technical Service Department, On-line Support Center & the vending industry's most comprehensive route management software and you have a training & support program that no other vending company comes close to offering. Perhaps this is the reason why 1.800.VENDING has never had a single complaint with any governmental agency. This is remarkable considering the company has been in business for 10 years and has put thousands of people into their own vending business in the United States & Canada.

It is our opinion that investors can feel confident in the fact that 1.800.VENDING has worked with thousands of distributors in the United States and Canada. They are a company who is innovative in their field and has successfully helped thousands of people from all walks of life in starting their own business.

Rip-off Report has discovered that the handful of reports posted against 1.800.VENDING were all from the same person who was indeed a jealous competitor attempting to slander their good name by filing the bogus reports. Some reports make mention of a regulatory settlement back several years ago with a different company that sold a completely different product line. It was believed by government regulators that this company fell under the classification of a franchise. The owners never operated it as a franchise and disagreed with this opinion. However, they complied with the requirements and paid the required fine without any court findings of wrongdoing or admission of a law violation. Note: On April 6, 2006, government regulators publicly announced their proposal that business opportunity companies would no longer fall under the requirements of this franchise rule due to the burden imposed on business opportunity sellers.

In summary, after our investigation, which included discussions with 1.800.VENDING Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of its products and services resulting in total & complete client satisfaction.

Read more about 1-800-VENDING Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================NOW TO THE ORIGINAL REPORT THAT WAS FILED ===================== 1-800 Vending are liars! Ripoff! Kaysville Utah

My Story is Short and Sweet... unlike the Stale Candy in my Garage... Why is it Stale you may ask... I Purchased a Fifty machine package from 1-800 Vending... I actually thought I negotiated well... I paid $8500 for Fifty Triple head machines... As it turned out I would not have paid $850 for all Fifty if I knew the truth first.

Oh... $1200 shipping was added after the fact, even thought I specifically asked and they said it was included. They took 5 weeks to get!! There Crap... The Canisters which are supposed to be interchangable.. Ha.. Try and move one, from one machine to another... Good Luck... Oh do you know how to stain wood... Those are not finished well... But the bottom Line is... I was told I could profit over $4500 a month... So I spent $1200 at Sams Club for product as instructed... that was 6 months ago...

The Locating Company which they recommended... Has been there for me to keep rotating my machines... Well I am on the phone with them daily... my fifty machines have been in a total of 184 differnt locations...(I Keep great records) I have 7 machines in locations that take in $20 -$35 a month... the others average $12 - $20 a month... The locating Company tries... but tells me this is reality in the biz.. Had I been told that... I might have still gotten into the Biz... but what a lie... Now... Because of this Lie I am throwing out stale product and buying more in smaller portions...

The Vending Business is not bad... But 1-800 Vending IS!!!

Try to get them on the phone after the sale... Better Luck selling the Stale Candy!!!

Eric Spartanburg, South Carolina
U.S.A.