- Report: #1418713
Complaint Review: 21 Threads - Angier North Carolina
Reported By:
Adrianne -
Santa Rosa, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
21 Threads
Angier, North Carolina, United States
Phone:
541-579-1960
Web:
https://www.21threads.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
21 Threads Ignored, Charged for items not delivered Angier North Carolina
Buyer beware!!! They will steal your money and never respond! I ordered 3 T-shirt’s, 2 pillows and one pair of leggings on 11/29. I had not received them as of 12/15, have not received any shipping or processing updates and have emailed the seller 3 times with no response. I filed a complaint with PayPal and finally got a notification that my order had shipped. I received my order the morning of 12/21 and really could not believe it when I opened the package. The two pillows that I ordered were anything but pillows. They were the fabric to make the pillows, not sewed together, no stuffing, literally the fabric (front and back) to make a pillow. What am i supposed to do with that? In addition, the XXL Santa's Coming raglan was not included and the screenprinting on the YL Dabbin Around the Christmas Tree shirt was faded in multiple places. I am beyond disappointed in this company and cannot get anyone to respond to me at this point. I have done some investigating and found that the owners name is Brandon Rath and claims to be the CEO of Drive Marketer, Inc. I believe his cell phone number is 541-579-1960 but have not been able to get thgough I just get a VM. TAKE IT FROM ME AND DO NOT BUT FROM THEM, YOU WILL REGRET IT.
1 Updates & Rebuttals
Tony
Lutherville,Maryland,
United States
Same Results - Never Shipped
#2Consumer Comment
Sat, December 23, 2017
I have had the same experience with this company. I submitted my order on 12/7 and received an email stating that my order had shipped on 12/10 I never received any shipping information or tracking number and contacted the company via email on 12/17, 12/20, and 12/21. I also contacted them via social media through FB Messenger twice and never received a reply. I tried to find a contact phone number, but nothing is listed on their website or social media pages (red flag). I have contacted FB to alert them of the all the negative comments regarding their business practices and filed an abuse complaint. I also contacted my credit card company and disputed the charge and it was taken off my account. I strongly suggest if you haven't received your order in a timely manner to do the same.
The company is not registered with the Better Business Bureau, so you won't find any relief there, but contacting the state Attorney General may help bring some resolution to getting refunded. All of the negative comments posted on their social media sites get deleted almost daily, so I am sure there are more customers out there we don't know about yet.
Encouraging customers to share their comments will only add credibility to our situation.
