- Report: #257154
Complaint Review: 24 Hour Fitness Stadium/Mission Valley -San Diego CA - San Diego California
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24 Hour Fitness Stadium/Mission Valley -San Diego CA
5885 Rancho Mission Road San Diego, 92108 California, U.S.A.
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24 Hour Fitness, Stadium/Mission Valley non-responsive to mass complaints of (and petitions against) removal of key equipment San Diego California
The gym removed the favorite machines used by almost everyone, without notice, not replacing them with equivalent equipment. The manager's contradictory replies were ridiculous, illogical, unacceptable, and not at all relevant.
After numerous complaints were registered, along with a petition signed by 27 people, the gym manager refused to discuss the issue or give the name, address, and/or phone number of any of her superiors, the corporate office, etc.
Most members, young and old -as well as long-time members and new ones, depended on those machines, complained, and many of the employees agreed with them, with no resolution or recourse whatsoever.
Many older and disabled members with arthritic limitations DESPERATELY NEEDED 2 of the 5 machines removed, being irreplaceable to them.
Frank
San Diego, California
U.S.A.
After numerous complaints were registered, along with a petition signed by 27 people, the gym manager refused to discuss the issue or give the name, address, and/or phone number of any of her superiors, the corporate office, etc.
Most members, young and old -as well as long-time members and new ones, depended on those machines, complained, and many of the employees agreed with them, with no resolution or recourse whatsoever.
Many older and disabled members with arthritic limitations DESPERATELY NEEDED 2 of the 5 machines removed, being irreplaceable to them.
Frank
San Diego, California
U.S.A.
1 Updates & Rebuttals
Frank
San Diego,California,
U.S.A.
24 Hour Fitness refuses to respond or do the right thing!
#2Author of original report
Tue, July 10, 2007
More and more members are being agitated by the lack of response to the 5 machines that were blatantly removed and not replaced. The long waits and burden has been placed on the remaining--and inadequate--ab and back equipment. Management has been acting as if nothing happened. They seem to think the problem will just disappear, but it will not. The petition (now 6 pages long) and member resentment is growing each day, as the lack of concern--and lies--on the part of 24 Hour Fitness becomes evident to everyone. It has been reported by one outraged member, Frederika, that the 24 Hour Fitness Management has refused to even look at the petition "unless a hundred people sign it." Some members (Ross, Penny, etc.) are even going to quit by first refusing to pay their dues. They signed up because of the two best ab and back machines that were removed. (Correction: Ross already has, and joined LA Fitness.)
