- Report: #92286
Complaint Review: 24 Hour Fitness - Aliso Viejo California
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24 Hour Fitness
24hrfitness.com Aliso Viejo, California, U.S.A.
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24 Hour Fitness ripoff make sure that you don't do anything with auto payments because they will never stop Aliso Viejo California
My wife and I joined 24 hr fitness thriugh my wifes job. Her membership was free through the company and mine cost 4.00 per month as a spouse.
My wife left the company approximately 5 years ago. The membership was terminated since she was no longer employed by her company. 24 Hr Fitness continues to take 4.00 from my checking account every month.
I have tried to contact them, but receive no response. They did answer one e-Mail asking me for a bunch of information. I provided all I knew and haven't heard anything since.
We have had some tough times and this monthly deduction has caused overdrafts.
Be careful of dealing with this company. If you are going to sign uip with them make sure that you don't do anything with auto payments because they will never stop.
John
White, Georgia
U.S.A.
My wife left the company approximately 5 years ago. The membership was terminated since she was no longer employed by her company. 24 Hr Fitness continues to take 4.00 from my checking account every month.
I have tried to contact them, but receive no response. They did answer one e-Mail asking me for a bunch of information. I provided all I knew and haven't heard anything since.
We have had some tough times and this monthly deduction has caused overdrafts.
Be careful of dealing with this company. If you are going to sign uip with them make sure that you don't do anything with auto payments because they will never stop.
John
White, Georgia
U.S.A.
2 Updates & Rebuttals
Monica
Houston,Texas,
U.S.A.
steps to take next time
#2UPDATE EX-employee responds
Mon, October 24, 2005
no 24 hour fitness did not rip you off. there is a thing with companies that you can buy memebrships in volume. these are called corporate accounts. what happened to you, was that they were having a sign on special for "add-ons" on corporate accounts. if you never recieved a copy of your agreement, then you could of asked the front desk to check the status on your account. all they needed was your drivers liscense. at this point they will tell you if you are in good standing or current. it will also tell them what kind of payment you are giving ex; visa,mc, check etc... as your wife had a job with this benefit, when she left they cancelled because her membership was a "freebie". kind of like medical and dental and optical. but yours continued because you were giving monthly dues. you were unaware because you believed that once your wifes memebership was done so was yours. yours was an actual memvership and i must say an extremly cheap one. most memebership run from 29-46 dollards a month. also you could of called your bank or whatever you were paying with and told them to stop payment. all they needed was the companies name. that would of stopped them from taking automatically out. just a little advice for the next time you decide to get in something that needs to be taken out automatically from an account
John
Trabuco Canyon,California,
U.S.A.
they will not refund the amounts taken, most people won't sue so they figure itr is a freebie
#3Author of original report
Mon, May 24, 2004
24 hr fitness e-mailed me back saying they will finally stop the payment deductions. However, they will not refund the amounts taken because per my membership agreement I have to notify them in writing. I do not have a membership agreement. My wife was given the membership through her company and we did not receive any agreement. The amount they were taken out was for me on her memebership as a spouse. If there is no memebership being paid for where are they applying the 4.00??? I gather that there are probably a lot of people out there and they are just keeping our money. The amount is too small that most people won't sue so they figure itr is a freebie........
