- Report: #1130314
Complaint Review: 24 Hour Fitness - The Woodlands Texas
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Author Not Confirmed
Why?
24 Hour Fitness
1800 Lake Woodlands Dr The Woodlands, 77380 Texas, USA
Phone:
(281) 298-2428
Web:
www.24hourfitness.com
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24 Hour Fitness is a ripoff! Don't use their gym! Go somewhere else than 24 Hour Fitness in The Woodlands Texas
This letter is in regards to excessive charges due to memberships with your company. I recently noticed an excessive number of charges on my account and relayed my concerns to membership coordinators at my club. I was charged the following times:
3/5 $32.46 Family add-on for Gisela
3/5 $29.22 Account of Donald
2/25 $32.46 Family add-on for Victoria
2/14 $32.46 Family add-on for Gisela
2/14 $29.22 Account of Donald
1/25 $32.46 Family add-on for Victoria
1/5 $32.46 Family add-on for Gisela
1/6 $29.22 Account of Donald
On December 26, I approached one of the membership coordinators at my club and requested that the family add-on account of Gisela be removed/cancelled and to add Victoria and to make sure that my card is NOT charged again for the account being cancelled. Apparently, this did not happen even though I was told by your staff that it did.
Since then, I have been charged a total of $97.38. This is $97.38 that should NOT have been charged. I was told by my club that, in essence, “it’s my fault the account wasn’t cancelled correctly and I should have said something sooner” and that she would not refund this amount. That is absurd. To make something the “customer’s fault” is very poor customer service and not conducive to quality customer service practices.
I did my part in this. I made the request and your employee should have canceled the account correctly. There is no way that I can be at fault for that. And, of course, I didn’t speak up earlier… it takes time to see trends and I do not use this credit card often, so I do not review it often. Whether I review this card’s activity does not make something my fault. If I do my part, then your staff is under a responsibility to do theirs.
Based on this I have cancelled my membership with 24 Hour Fitness. Based on your employee’s mistake I have had to pay an extra $97.38 out of money that I work for. And since I have cancelled my membership, you have lost a paying customer who will never come back to your gym. You are now losing a membership and family add-on valued at $61.68 each month based on your employee’s mistake.
I have always enjoyed working out at this gym location and had no plans to stop or discontinue my membership. Given the situation, I am happy to cancel my membership and go elsewhere.
I hope the value of protecting your employee’s mistake is greater than the long-term amount you would have gained by my continuing membership. I will actively seek membership elsewhere, give my earned dollars to them, and I will never again be a customer of 24 Hour Fitness.
1 Updates & Rebuttals
Donald
The Woodlands,Texas,
24 Hour Fitness contacted me and fixed it
#2Author of original report
Thu, March 13, 2014
Thanks to the 24 Hour Fitness Social Media Department for contacting me and fixing my problem. They have refunded the money, without requiring me to continue a membership, and they were willing to listen to my complaint and the problems I had with the club's service manager. I have elected to continue my membership with them.
