- Report: #370429
Complaint Review: 24 Protect Plus (Intelius) - Omaha Nebraska
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Author Confirmed
Why?
24 Protect Plus (Intelius)
Po Box 24866 Omaha, 68124 Nebraska, U.S.A.
Phone:
800-211-9749
Web:
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24 Protect Plus (Intelius) Fraudulent charges on card Omaha Nebraska
Back in January 2008 I had done a search to locate a family member. I used a search program through Intelius.com. Starting in February, 24 Protect Plus started charging $ 19.95 a month to our account. We didn't notice these charges at first because we didn't go over our statement with a fine tooth comb. By the time we realized what was going on I was livid. My bank told us that they can only work with the last 60 days so we are out of luck on anything except July/August. I immediately started looking online and found out how many others are having the exact same problem that we are!!!
I found a contact number for 24 protect plus (800-211-9749) and called them. They were unable to tell me what type of service they provide. They told me that they were unable to provide me PROOF that I gave them authorization foro the charges, and told me they could only cancel the account and refund the current month. I spoke to the manager who gave me the same BS. I told them this was FRAUD and that I would see to it that they were punished. All they could tell me was that was something I signed up for through Intelius.com . Since that time, i have filed a report with the Better Business Bureau in Nebraska, (that's where they are "located") I have filed an IC3 report with the FBI's internet crime fraud department, and I am still searching. This company has cost us over $300 and I will not sleep until I get every penny back. Even if I have to take them to court.
I did receive an email from 24ProtectPlus today stating they were refunding July and August. We will see about that. They still have quite a bit to go.
Bethany
Benton Harbor, Michigan
U.S.A.
I found a contact number for 24 protect plus (800-211-9749) and called them. They were unable to tell me what type of service they provide. They told me that they were unable to provide me PROOF that I gave them authorization foro the charges, and told me they could only cancel the account and refund the current month. I spoke to the manager who gave me the same BS. I told them this was FRAUD and that I would see to it that they were punished. All they could tell me was that was something I signed up for through Intelius.com . Since that time, i have filed a report with the Better Business Bureau in Nebraska, (that's where they are "located") I have filed an IC3 report with the FBI's internet crime fraud department, and I am still searching. This company has cost us over $300 and I will not sleep until I get every penny back. Even if I have to take them to court.
I did receive an email from 24ProtectPlus today stating they were refunding July and August. We will see about that. They still have quite a bit to go.
Bethany
Benton Harbor, Michigan
U.S.A.
1 Updates & Rebuttals
Bethany
Benton Harbor,Michigan,
U.S.A.
Making headway
#2Author of original report
Sat, September 27, 2008
So far- I have received ALL th unauthorized charges back. BUT I am still waiting for them to cover the fees I have incurred because of their charges.
