- Report: #719583
Complaint Review: 24hrdigital.com - Brooklyn New York
Reported By:
Ray D. -
Cedar Park, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
24hrdigital.com
825 Mcdonald Ave. Brooklyn, 11218 New York, United States of America
Phone:
1.877.599.8703
Web:
24hrdigital.com
Categories:
Business Rating:
(0)
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24hrdigital.com 24 hour Digtital - "True Bait and Switch Ripoff Company"- Brooklyn, New York
On a Saturday I ordered a Nikon camera from 24hrdigital.com because they had the lowest price on NexTag.
The next day, Sunday, a rep called to thank me for my order then began to try to up sell me on a battery, SD card, warranty, lens, memory stick and even a much more expensive camera.
When I said no thank you to all of this he asked if I knew that I was basically going to get a piece of crap camera from Japan, that everything would be written in Japanese, if I needed customer support I'd better know how to speak Japanese, and if I ever had a problem with the camera I'd have to send it to Japan for repairs.
I asked why they'd sell a piece of junk in the first place and he said I should have known based on the low price. Then he said he'd go ahead and cancel my order. I told him not to cancel and he hung up on me.
A couple of hours later I received an email stating that my order had indeed been canceled.
THEN I read reviews on this company and virtually every one of them reported the exact same scenario with one exception: if the customer insisted the order go through, the rep would tell them it was backordered for 2-4 months.
This is the very definition of a "Bait and Switch" company and they should be avoided at all costs.
The next day, Sunday, a rep called to thank me for my order then began to try to up sell me on a battery, SD card, warranty, lens, memory stick and even a much more expensive camera.
When I said no thank you to all of this he asked if I knew that I was basically going to get a piece of crap camera from Japan, that everything would be written in Japanese, if I needed customer support I'd better know how to speak Japanese, and if I ever had a problem with the camera I'd have to send it to Japan for repairs.
I asked why they'd sell a piece of junk in the first place and he said I should have known based on the low price. Then he said he'd go ahead and cancel my order. I told him not to cancel and he hung up on me.
A couple of hours later I received an email stating that my order had indeed been canceled.
THEN I read reviews on this company and virtually every one of them reported the exact same scenario with one exception: if the customer insisted the order go through, the rep would tell them it was backordered for 2-4 months.
This is the very definition of a "Bait and Switch" company and they should be avoided at all costs.
