That Guy
Gilbert,#2UPDATE EX-employee responds
Mon, December 01, 2008
Roya Faraji is the owners daughter the owners name is Micheal Faraji. She does not know what she is talking about and I am terribly sorry you had this problem. She does answer her phone in front of customers, plays music on her lap top and is extremely rude to all of our customers which is why it is so slow at this location. [email protected] feel free to let her know how you feel i'm sure she would love to see how he attitude and stupidity affects this company.
2b Wireless
Pheonix,#3UPDATE Employee
Mon, September 29, 2008
I would like to start off by mentioning that Roya is not the owner's daughter so we would like to know where this information came from so that we may address it, nor is she a sales rep for 2B Wireless. She is our field sales manager, meaning that her job is to check on the locations and deal with the sales reps to ensure that they are doing their jobs. She makes decisions pertaining certain circumstances that are beyond a sales reps authority, but does not deal with customers on a store level. Reading the customer complaint shows that the customer had a phone that went out on them, came into the store to get a new one. Our reps are trained to check a customers account and give the customer their options from there. We are bound by the rules of T.Mobile so we can do what is within our control and inform the customer of what we can do to help them with thier unique situation. This customer may not have been eligible for discounts and often times get upset, but these are circumstances beyond our control as it comes directly from T.Mobile. Blackberry Sales are our #1 strength considering 95% of our employees carry blackberry phones and our reps are glad to assist and explain any and all questions to ensure customer understands all the great features they offer. Our sales reps are trained that no personal calls are to be taken when they are assisting any customer, that whatever the phone call may be can wait till after assisting our customers, as we pride ourselves in expectional customer service. We apologize if the customer was angry with their experience.