- Report: #1164141
Complaint Review: 39dollarglasses.com - Internet
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Author Not Confirmed
Why?
39dollarglasses.com
Internet, USA
Phone:
1-631-415-5022
Web:
39dollarglasses.com
Categories:
Business Rating:
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39dollarglasses.com 39dollarglasses, 39 dollar glasses, $39 dollar glasses waisted my time, dehumanized me, failed to make customers priority, and gave false information. Hauppauge, Ny Internet
After realizing that I needed glasses, I did research on the most price-friendly options after being quoted $300 for the cheapest pair at another store. I saw 39dollarglasses and figured it would be the best option. I did check to see that they were BBB approved, and to my relief, they were. I understood that they would be more than $39 dollars, but what I didn't realize was that my shipping time would take possibly upwards of three weeks. I placed my order on the 15th of July and saw that, upon first inspection, the glasses had failed. The estimated production time of lenses like mine was a mere 5-7 days. I called customer service two days after they "failed" and was told that they, upon another inspection, should be shipped out by the next day. I called again right at opening time the following day and was told that they needed to be inspected and should be shipped later. The woman at the customer service told me that I should call later to verify. I called at 2:00 that evening and waited another 10 minutes on hold to be told that they, again, should be shipped by that day after inspection. Because that wasn't a very specific response, I decided to call back to ensure that they had passed and would be shipped like she had told me. On my third call of the day I was told by a different representative that they didn't pass inspection the previous day and that they were being ordered then as well. Naturally frustrated, I asked the rep to explain why the previous rep told me they were to be inspected that day and shipped then as well, and he told me that she read the status "wrong." He told me that they ordered a new pair of lenses and that they would be there by Thursday and possibly pass inspection to be shipped by Friday. When I tried to explain my confusion and agitation, he just yelled over me and proceeded to explain why I was wrong instead of rectifying the situation. The customer service team at this company is beyond appalling and dissatisfying to know how little they care about the customer. My two day glasses order at a normal optical store has turned into a minimum of a two and a half week delivery. All of which is terribly inconvenient for someone who gets daily migraines without glasses.
