- Report: #232618
Complaint Review: 4magicus - Rowland Heights California
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4magicus
1881 Valencia Rowland Heights, 91748 California, U.S.A.
Phone:
626-9918375
Web:
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4magicus, Chinpc, Micromagic ripoff scammer fraudulent shipping Rowland Heights California
WORST ONLINE PURCHASE EXPERIENCE EVER!! HORRIBLE CUSTOMER SERVICE!! Save yourself the time and grief and just place your order through a company that actually cares. The customer service for this company is the worst I have EVER dealt with in 15 years of online purchasing. My RMA still has not arrived after they allege they have shipped 2 replacements in the last 4 weeks. They will not give tracking numbers even after 13 phone calls to resolve the issue. (probably because they never actually shipped the items)
The 13 phone calls I made also do not account for the 14 additional calls made that went directly to a voice mail message that says "mailbox full" and prevents you from even leaving them a message. When the sales staff is contacted they either A) play dumb and ask you to call back so they can play dumb again on a follow up phone call (fell for this a few times) or B) just get nasty and beligerant and hang up on their customers.
During my contact with them, (13 phone calls with NO RESULTS) the sales staff (Frank) hung up on me on 4 occassions and still did not make ANY effort to resolve the problem acting as though it is MY fault his company didn't ship my items or track the packages they allegedly send.
Extremely unorganized and rude staff that doesn't seem to care about anything once they have received your payment. A dispute with the credit card company has already been filed. If you are not prepared to spend a good amount of time dealing with these idiots, and inevitably your credit card company to dispute your order, then take your business elsewhere. If you have an RMA with this company, do yourself a favor and just get a refund as you will never see your order again.
Thanks 4magicus!! You got me to spend 10 hours of my life I will never get back and incidentally, I still don't have the item(s) ordered or my refund. Don't expect this merchant to be around much longer with their blatent lack of care to their customers. ...
Rick
Swartz Creek, Michigan
U.S.A.
The 13 phone calls I made also do not account for the 14 additional calls made that went directly to a voice mail message that says "mailbox full" and prevents you from even leaving them a message. When the sales staff is contacted they either A) play dumb and ask you to call back so they can play dumb again on a follow up phone call (fell for this a few times) or B) just get nasty and beligerant and hang up on their customers.
During my contact with them, (13 phone calls with NO RESULTS) the sales staff (Frank) hung up on me on 4 occassions and still did not make ANY effort to resolve the problem acting as though it is MY fault his company didn't ship my items or track the packages they allegedly send.
Extremely unorganized and rude staff that doesn't seem to care about anything once they have received your payment. A dispute with the credit card company has already been filed. If you are not prepared to spend a good amount of time dealing with these idiots, and inevitably your credit card company to dispute your order, then take your business elsewhere. If you have an RMA with this company, do yourself a favor and just get a refund as you will never see your order again.
Thanks 4magicus!! You got me to spend 10 hours of my life I will never get back and incidentally, I still don't have the item(s) ordered or my refund. Don't expect this merchant to be around much longer with their blatent lack of care to their customers. ...
Rick
Swartz Creek, Michigan
U.S.A.
