- Report: #1345707
Complaint Review: A C T Lock and Key - Fort Walton Beach Florida
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Author Confirmed
Why?
A C T Lock and Key
913 North Beal Parkway Suite A #124 Fort Walton Beach, 32547 Florida, USA
Phone:
(800) 381-8709
Web:
https://www.bumpkey.us
Categories:
Business Rating:
(0)
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A C T Lock and Key ACT Lock and KeyACT Lock & Key www.bumpkey.usbumpkey.us Incomplete product received, Customer Service Unavailable, Discount Coupon Upon Review Never Received Fort Walton Beach Florida
I ordered a 33 Key Professional Bump Key Set for $89.99 + tax. It took forever for it to finally arrive in the mail even though I paid the extra for expedited shipping. It appears as if they waited for the funds to clear even though I paid with a credit card through there site before they even began processing the order.
When I received the order only 25 keys were in the set. I tried calling customer service repeatedly at all hours of the day EST but I was never able to talk to a real person.
I went to their on-line site and filled out the contact us page describing that my order was not fulfilled properly and never received any correspondence back.
29 days later I receive an email asking to review the product and in return I would receive a $10 voucher. I filled out the review and at the end asked to be contacted regarding the incomplete fulfilled order. I never received the $10 voucher or any correspondence regarding my original order.
Out of the 33 keys, 8 keys were missing from the set and another 3 were not identifiable.
MISSING - Master M11 bump key - 5 Pin
MISSING - Sargent S22 bump key - 6 Pin
MISSING - America AM3 bump key - 5 Pin
MISSING - American AM7 bump key - 6 Pin
MISSING - Master M13 bump key - 4 Pin
MISSING - Master M19 bump key - 5 Pin
MISSING - Master M16 bump key - 5 Pin
MISSING - Master M4 bump key - 4 Pin
MISSING - Master M5 bump key - 5 Pin
MISSING - Russwin RU46 bump key - 6 Pin
MISSING - Weiser WR3 bump key - 5 Pin
