- Report: #859660
Complaint Review: a1agiftsonline.com - Internet Internet
Reported By:
CM -
Ellsworth, Maine, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
a1agiftsonline.com
10773 N.W. 58th Street, #390 Internet, Internet, United States of America
Phone:
305-403-9518
Web:
a1aonlinegifts.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
a1agiftsonline.com WASTED MY TIME Internet, Internet
Here is what happened to me. I decided to use a1agiftsonline for an online retail store. I had already had a website and was eager to begin selling. It really sounded great! Still I decided to do a test run. First I ordered ALL the catalogs. I figured I would decide which I liked best and would buy them in bulk and distribute them to prospective customers. A1A Gifts mailed me the print catalogs in a timely fashion, no problem. The first red flag .... when I actually looked up the items on their website that were listed in the print catalogs approximately 50% WERE NOT ACTUALLY AVAILABLE! So much for the catalogs! However, I decided that I would dispense with the idea of print catalogs and simply list select items from their website that I knew were not discontinued and in stock .... according to them. So I decided to run another little test. I placed an order for a single item from their website that was listed as IN STOCK. My order was placed on the 5th of March 2012. A1A Gifts Online sent me a confirmation email stating that I would get a follow up email with a tracking number within a few days.
One week later no tracking number. 11 Days later on the 16 of March 2012, my order still had not arrived nor had I yet recieved the promised email with tracking information. They state that you will get the order within 10 days. I sent A1A Gifts an email asking about my order. 4 Days later, no response. I sent a second email threatening to file a claim with Paypal. 2 Days later I FINALLY got a response! The email from A1A Gifts Online stated that the item I ordered WAS OUT OF STOCK! They issued me a refund via Paypal and that is the last I will deal with them. Can you imagine if this was an order placed by a customer of mine from my online store? My business would be the one with a complaint against me on this very website! I have another online retail store which sells Victorian Theme merchandise and I would NEVER treat a customer this way! Their orders are always trackable online and if there is a problem I personally call them to provide decent customer service. Furthermore if the item was out of stock why was I not notified until WEEKS LATER?
One week later no tracking number. 11 Days later on the 16 of March 2012, my order still had not arrived nor had I yet recieved the promised email with tracking information. They state that you will get the order within 10 days. I sent A1A Gifts an email asking about my order. 4 Days later, no response. I sent a second email threatening to file a claim with Paypal. 2 Days later I FINALLY got a response! The email from A1A Gifts Online stated that the item I ordered WAS OUT OF STOCK! They issued me a refund via Paypal and that is the last I will deal with them. Can you imagine if this was an order placed by a customer of mine from my online store? My business would be the one with a complaint against me on this very website! I have another online retail store which sells Victorian Theme merchandise and I would NEVER treat a customer this way! Their orders are always trackable online and if there is a problem I personally call them to provide decent customer service. Furthermore if the item was out of stock why was I not notified until WEEKS LATER?
