- Report: #1429804
Complaint Review: AAA Toner - Rancho Cucamonga California
Reported By:
Robert -
Ewa Beach, Hawaii, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
AAA Toner
8351 Elm Ave. Ste 101 Rancho Cucamonga, 91730 California, United States
Web:
www.aaatoner.com
Categories:
Business Rating:
(0)
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AAA Toner Very poor quality product and even worse customer service Rancho Cucamonga California
Ordered MICR Toner for check printing a few months ago. Originally print quality was ok. Now it's a few months later, less than 4,800 print images on a cartridge rated for over 14,000 images, and toner quality has deteriorated to the point that we can't use it any more. Toner is now easily rubbed off the page. Contacted [email protected] because I didn't find a phone number to call. They claim it was because a MICR drum wasn't purchased from them as well. Other toner companies stated a MICR drum wasn't necessary and really no different than the standard drum that came with the printer. Our printer was new when we started using it with the AAA Toner product so it's not like it's an old printer that's worn out.
Seller stated if we purchased a MICR drum from them they would include a free toner cartridge with it. The drum of course costs more than the toner does. When I tried to place the order their site wouldn't process the order with FedEx 2-3 day shipping even though they offer free shipping on orders over $50 (in the continental US). I contacted seller again and they stated drum was special order and only able to ship via FedEx Overnight which would cost well over half the price of the drum.
When I inquired about the shipping they simply replied, "please just go buy from someone else sorry"
Which is exactly what we will do from now on. Purchase one toner from them in the past for $248 and paid the FedEx overnight charge of $99 because we needed it immediately to print checks.
Won't be making that mistake again and advise others to avoid purchasing anything from this company.
