Grsmnky
Baypoint,#2Consumer Comment
Sun, June 14, 2009
kzaccardivpasst is full of crap!!!! It is TOTALLY Arrons policy to keep on file your bank acct number, bank card number, credit card number, and if you are 5 mins late on a payment, they will gladly go right past you and take it without your permission!! Ive been down that road with these criminal loan sharks!!! They need to be shut down!!!!
Kzaccardivpasst
Matthews,#3UPDATE Employee
Tue, February 10, 2009
Aaron's offers several programs to their customers to help them own the merchandise the lease from us. If this customer had kept in contact with the store and followed through with arrangements there would not be phones calls to references in an effort to contact the customer. There is no evidence of any associates disclosing any information to anyone other then the customer her herself about the actions taken on the account. Also there is no policy in which a customer must come in the store to make the last payment. This customer is currently paid out and has no further issues with the store. However if there are any they may be addressed via the Divisional Office at 704-845-5064. Below is a statement from the General Manager of the store. Kay Zaccardi Divisional VP Assistant The Carolinas Div When we were at the house the customer told us to run the credit card on 1-30. On 1-30 there were 2 different credit cards on file the she uses so we ran one credit card. The next day the customer called and said we ran the wrong card, so that same day were refunded one credit card and ran the other. She is now a paid out customer.