Kzaccardivpasst
Matthews,#2UPDATE Employee
Thu, July 09, 2009
After investigating this issue my findings are that Carol owes Aaron's money that we do not intend on collecting. The legally binding agreement Carol signed states the Aaron's does not cover neglect on the consumer's part. Ms. Farmer herself stated that her son had the police called on him for racing the lawn mower down their street. The damage done to the lawn mower was not normal wear and tear. The governor was removed which caused the engine to blow, and the lawn mower repair shop also stated that the engine was tampered with. The cost of repairs was over $700.00. Even though the repairs were due to the customer's neglect Aaron's still refunded Carol's last monthly payment of $80.87 due t it being in the repair shop for so long and her not having the merchandise in her possession that month. The monthly rate was a marked down rate from $130.76 a month due to the lawn mower being preleased. All of this was made aware to Carol during the closing of the agreement she signed. The request to be refunded her entire lease agreement is not only unreasonable but not going to happen. She had the lawn mower during the other months of her agreement and it is her legal obligation to pay for those months as she did. Aaron's has gone above and beyond our obligation to Carol and her requests are completely unreasonable. If there are any other questions in reference to this matter or any other matter they may be directed to our Divisional Office at 704-845-5064. Kay Zaccardi VP Assistant The Carolinas Division Aaron's Inc