- Report: #482022
Complaint Review: ABC Financial - Sherwood Arkansas
-
Author Not Confirmed
Why?
ABC Financial
PO BOX 6800 Sherwood, 72124-6800 Arkansas, United States of America
Phone:
8888279262
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ABC Financial Auto-Renewal Nightmare!!! READ FINE PRINT; AWFUL SERVICE. This company charges fees on top of fees even while you are trying to look into their billing issues. ,
I entered into an agreement with ABC financial when I signed up for two one-year memberships for my wife and myself. When signing up for the membership we were NOT told that we were on an autorenewal program.
When I tried to cancel the membership with ABC they told me that I could not cancel the membership over the phone because my renewal went into effect the week before. I needed, they said, to send a certified letter explaining that I wanted to cancel the membership and that it would cancel 30 days from the receipt of the letter making me responsible for another months payment.
Unfortunately, I did not have my agreement. I called the gym and was able to get a copy of the agreement. There was a small checkmark on a line in the middle of the contract that was checked which stated that I was on autorenewal. This was not made clear to me at the time of signing up at the gym. I feel that I was deceived. I explained this to ABC Financial but they did not care. I tried to protest the charges through AMEX, but when my next month charge came due ABC Financial charged me $40 in service and late fees (5 days late) because AMEX was in the process of investigating the charges. While this was happening I sent the certified letter to cancel the membership.
I felt that, like EVERY single contract that I have signed, there should have been an area where I would have initialed the checked auto-renewal policy detailing that I was aware of the auto-renewal policy. It is strongly evident that ABC Financial and the Gym hopes that people will not see or specifically ask about this policy. This was a huge learning experience for me. I will never do business with ABC Financial again as I believe their practices are deceptive; they use fine print in a contract and do not outline pertinent information to customers. The salesperson at the gym should have explained this policy to us.
When I spoke with the gym owner he said it wasn't his fault if I wasn't told about the auto-renew; I should have asked. That was the same response I got from the 4 "supervisors," all of which have the same level of responsibility. It was like "ha, we got you."
Consumers beware of these deceptive practices; read all your contracts from start to finish - take them home if necessary. This way you won't get ripped off by companies like ABC Financial.
