- Report: #1263498
Complaint Review: ABC Mouse - Glendale California
Reported By:
Nick Cantir -
Staten Island, New York, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
ABC Mouse
101 North Brand Blvd., 8th Floor Glendale, 91203 California, USA
Web:
www.abcmouse.com
Categories:
Business Rating:
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ABC Mouse Age of Learning Inc. Billed in Error, Billed after cancellation, No refund when canceled within trial period Glendale California
I signed up for the ABC mouse internet educational website for my 3 year old daughter to explore in August, 2015. The website expressly stated 7 day free trial period, during which I wanted to test the website for ease of use and applicability for my toddler's education. After signing up I tried to access different learning tools on the website which were unusable due to horrendous loading speeds. I have Verizon FIOS with 50Mbit up/down speeds which are sufficient to stream Netflix HD on multiple devises simultaneously with no problem. It took up to 5 minutes to load one page on ABC mouse. So after experiencing that I decided to cancel my subscription which was a day or two after the initial sign up. I used paypal to sign up and a charge of $7.95 appeared after I signed up which I thought I would get refunded if I canceled within the trial period. This did not happen. Now it is October and I get another charge of $7.95. I was not charged for September. I don't know what kind of people run this website but they are either incompetent or worse malicious in their intent to scam people.
