- Report: #144843
Complaint Review: Absolute Reservation Center Tropical Wholesale Promotions Wholesale Connection Co. - Mailtland Florida
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Why?
Absolute Reservation Center Tropical Wholesale Promotions Wholesale Connection Co.
PMB #205 145 S. Orlando Ave. Ste.#8 Mailtland, 32751,32707 Florida, U.S.A.
Phone:
800-430-8353
Web:
N/A
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Absolute Reservation Center, Tropical Wholesale Promotions, Wholesale Connection Co. Ripoff Co's. Just who are they anyway, Customer Service is a JOKE! Mailtland, Casselberry Florida
Geez, where do I begin!! After receiving a fax and buying a Florida vacation pak,that was supposed to be good for 2 years, I sent in my vouchers for Orland and Daytona Beach, along with the $58.00 reservation fee. By law they can only be good for up to 18 months, but the salesman FRANK, said 2 years. I found this out later, by research of the Florida Seller of Travel Laws.
Within 12 days the check cleared our bank. Eleven days before our reservation date, I finally received a fax from Absolute Reservation Center, telling us which Welcome Centers to report to for both destinations. Still no confirmed hotel reservations or names of the hotels we would be staying at.
My husband and I called them over and over and over since May 9,2005. We only got voice mail, unless we directed are calls to the area where you had not already sent in the trip vouchers.
Then we were sent directly to voice mail again, even after requests to speak to a LIVE person. Finially we requested to speak to supervisors and spoke to several, Serena,Kim and I believe a Michelle.
We had sent our fee and vouchers in at the requested 45 day advanced notice. Our trip time was approaching and no confirmation as yet by mail, as promised. No one returned our calls as promised. We were very upset, as we had planned this since the beginning of the year, our first vacation in 14 years.
How could we plan anything else, such as transportation, arrangments with other family members, who were also going, coming from different states. We had no answers to give our familys, airlines,etc... We had no confirmed reservations!!!!
They are scam artists, all connected, with different names and addresses,phone numbers and very good at avoiding your calls, requests. When you do speak to someone, you either get passed to someone else, or a run around with NO answers given, only excuses.
As I said, we did finally get a fax with where to show up for a Time Shares presentation for 90 mins, but not hotel confirmations. We did not receive those until I filed a complaint with the Florida Dept. of Agriculture-Consumer Affairs Division and the Florida BBB.
I was notified they had been contacted and POOOFFF, we get the useless fax Time Shares presentation.
We are by no means done with our complaints and all legal actions to get a full refund for our travel pak and reservation fee back from these scam artists.
Please stay away from them-and others like them.
If you get a fax at work with vacation prices that sound to good to be true, believe me, they are!!!
Laura
Marshall, Texas
U.S.A.
Within 12 days the check cleared our bank. Eleven days before our reservation date, I finally received a fax from Absolute Reservation Center, telling us which Welcome Centers to report to for both destinations. Still no confirmed hotel reservations or names of the hotels we would be staying at.
My husband and I called them over and over and over since May 9,2005. We only got voice mail, unless we directed are calls to the area where you had not already sent in the trip vouchers.
Then we were sent directly to voice mail again, even after requests to speak to a LIVE person. Finially we requested to speak to supervisors and spoke to several, Serena,Kim and I believe a Michelle.
We had sent our fee and vouchers in at the requested 45 day advanced notice. Our trip time was approaching and no confirmation as yet by mail, as promised. No one returned our calls as promised. We were very upset, as we had planned this since the beginning of the year, our first vacation in 14 years.
How could we plan anything else, such as transportation, arrangments with other family members, who were also going, coming from different states. We had no answers to give our familys, airlines,etc... We had no confirmed reservations!!!!
They are scam artists, all connected, with different names and addresses,phone numbers and very good at avoiding your calls, requests. When you do speak to someone, you either get passed to someone else, or a run around with NO answers given, only excuses.
As I said, we did finally get a fax with where to show up for a Time Shares presentation for 90 mins, but not hotel confirmations. We did not receive those until I filed a complaint with the Florida Dept. of Agriculture-Consumer Affairs Division and the Florida BBB.
I was notified they had been contacted and POOOFFF, we get the useless fax Time Shares presentation.
We are by no means done with our complaints and all legal actions to get a full refund for our travel pak and reservation fee back from these scam artists.
Please stay away from them-and others like them.
If you get a fax at work with vacation prices that sound to good to be true, believe me, they are!!!
Laura
Marshall, Texas
U.S.A.
1 Updates & Rebuttals
Katy
Sanford,Florida,
U.S.A.
Policy and Procedure
#2UPDATE Employee
Tue, June 14, 2005
Firstly I apologize with the difficult you had contacting your travel coordinator. Unfortunately, our phones only allow them to take one incoming call at a time. We are working on adjusting this. We have also staffed up and our phone receptionists are currently answering 90% of all incoming calls with a live receptionist. remaining 10% of calls hang up at an average of 1.5 minutes. Secondly, the documents that were sent to you are the final travel documents that we send out from Absolute Reservation Center. As per the Welcome Centers we are seeing you to, we are not made aware of the hotels the traveler will be staying in. They do not want the traveler to bypass the welcome center and go directly to the hotel. They want to make sure that the agreed time share tour is honored. This procedure was built on experience on relying on the honor system that the travlers, once checked into the hotel will return to complete their time share tour. All of our Vendors follow the same policy. Absolute REservation Center has been in business since 2001. We have the same owners, are at the same location and have never changed our telephone number. We simply have business relationships with independantly owned call centers who buy and sell a travel package that we fulfill, based on the terms and conditions. Further, the terms and conditions we abide by have not changed since 8/01 either. It is difficult to transfer a call to a LIVE person if there is not a LIVE person available. That is why we need the messaging system. These calls are called back in priority order, all within 48 hours, as stated on the voice mail recording. I'm not sure where you accusation of fraud comes from. In your complaint, I didnt see anything that even resembles fraud. We did everything we are required to do by the contract the you signed with us. If there is anyway you feel we could have done to have made this process any easier for you, please let us know, we welcome any suggestion if it will improve productivity and customer service.
