- Report: #798204
Complaint Review: Absolute Security - Fredericksburg Virginia
Reported By:
William -
Midlothian, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Absolute Security
1137 Heatherstone Drive Fredericksburg, 22407 Virginia, United States of America
Phone:
866-657-7144
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Absolute Security Deceptive Sales Tactics Fredericksburg, Virginia
Absolute Security was working in partnership with ADT to support ADT's multi-media service push for $99.00. The salesperson pitched a $1200.00 security system for free if their sign was allowed to remain in the front yard for advertising purposes. Some of the key features promised were Code use notification, Internet system management, Fire protection, Burglar protection, and Medical Protection. The salesman required a $99.00 check at the time of the sale for "registering the alarm system with the local emergency services: $33.00 for police, $33.00 for Fire, and $33.00 for EMS. You know, just like taxes on cell phones."
The system was installed two days later, well within the cancellation period. After it was installed, when I attempted to set-up my system for the Code Use (to know when my kids came/went) I learned my system wouldn't do that. When I tried to set up internet management, I learned it wouldn't do that either. After reading through the manuals, I learned that Fire protection required someone to manually activate the alarm panel with a specific code despite the system being capable of having a smoke detector added to the system. Medical protection worked in the same manner.
I researched the equipment provided and learned I could purchase it all retail for less than $325.00 and that for $1200 I could have fully monitored every window, door, and room for entry and fire. I submitted my cancellation notice as required within the limited time. ADT acknowledged they received the cancellation notice and would refund the monitoring fees. They advised Absolute would refund the $99.00. To add insult to injury, the $99.00 fee was for installation. There is no registration fee with local emergency responders as the salesman stated.
I am sorely disappointed with my experience. The hour and a half installation took over 3 hours for 4 wireless door switches, 1 wireless glass sensor, and the control panel. The installer was clearly hung over, and smelled of alcohol. The installer failed to clean up the sheetrock dust from the holes he made as well.
The system was installed two days later, well within the cancellation period. After it was installed, when I attempted to set-up my system for the Code Use (to know when my kids came/went) I learned my system wouldn't do that. When I tried to set up internet management, I learned it wouldn't do that either. After reading through the manuals, I learned that Fire protection required someone to manually activate the alarm panel with a specific code despite the system being capable of having a smoke detector added to the system. Medical protection worked in the same manner.
I researched the equipment provided and learned I could purchase it all retail for less than $325.00 and that for $1200 I could have fully monitored every window, door, and room for entry and fire. I submitted my cancellation notice as required within the limited time. ADT acknowledged they received the cancellation notice and would refund the monitoring fees. They advised Absolute would refund the $99.00. To add insult to injury, the $99.00 fee was for installation. There is no registration fee with local emergency responders as the salesman stated.
I am sorely disappointed with my experience. The hour and a half installation took over 3 hours for 4 wireless door switches, 1 wireless glass sensor, and the control panel. The installer was clearly hung over, and smelled of alcohol. The installer failed to clean up the sheetrock dust from the holes he made as well.
1 Updates & Rebuttals
Jonathan Smith
partlow,Virginia,
United States of America
ADT scam
#2UPDATE EX-employee responds
Sat, January 14, 2012
I worked for Absolute Security for a few years and was the general manager for their Woodbridge Office and I could tell you some CRAZY horror storys. This company is WILL INTENTIONALLY LIE to you. Sir, Even though you have cancelled your agreement you may wnt to check and see if ADT is still Autowithdrawing your monthly fee. IT IS STANDARD for ADT to keep withdrwing fees or raise them without notice every 6 months or so. They wait for you to notice and then they tell you they will refund you 2 or 3 months. At this point it should be over but most people noyice that after the first month...the charges start up again magically. This is done by ADT corp, and is common practice.
This isnt done by Absolute, This comes from the top down. Absolute is one of ADT's top DEALERS and ADT corp will blame Absolute and they will blame ADT. Its game we used to play. By the time its all done most people are happy to get it stopped and ADT has collected a years worth of monthly fees that most people are too frutrated at this point to collect. Sad but true.
We (and I take full resposibility) Lied, forged documents, changed documents, cheated customers, overcharged customers and sold them things that they didnt need or were worthless to them because they wouldnt work with the system. Absolute Security and the Weinstiens prey on customers ,their new hire employees and their Loyal employees also. Most employees never get paid for their sales so please dont blame the kid that sold it to you , he probably never knew. He was told to lie. ADT CORP (owned by TYCO) IS FULLY AWARE OF THESE AND MORE IMMORRAL POLICYS. THEY KNOW THAT ABSOLUTE SECURITY AND CURTISS, JEFF, DAVE WIENSTEIN AND PAT SCHALKOFSKI WILL KEEP SENDING THEM RIVER OF 3 YEAR CONTRACTS and give them their FULL BACKING. I personally will never purchase another TYCO product as long as I live.
