Michael
Glenview,#2REBUTTAL Individual responds
Tue, November 02, 2004
My name is Michael Abt, President of Abt Electronics. After this customer's initial delivery on October 11 we did repeatedly attempt to assist the customer by either servicing or exchanging the unit. Our delivery and/or service crews were at the customer's home twice on October 12 to service and then exchange the unit, again on October 18 to attempt to exchange the unit and then another exchange was made October 25. At no time did we deny the customer our support. We always communicate with our customers and wanted to rectify the situation. Our company makes approximately 1,200 appliance and electronics deliveries daily, and, on occasion, something does go wrong. Appliances are dented or a wire is disconnected during shipment from the manufacturer. Most customers are happy if we can service the unit, touch up or offer money off for a dent that is barely visible. It is unfortunate this customer had so many problems. I personally spoke with Holly and she indicated the unit is functioning properly and that she is finally satisfied with the refrigerator.