scout4purchases
United States of America#2Author of original report
Thu, May 03, 2012
I ordered this range/oven over the PHONE!!
I Told the woman who took my order how I came to find the company and that I chose them due to their excellent reputation for delivery and installation!!!! I was VERY clear what I wanted and needed in this area.
I told her my address in NEW YORK.
She never said a word. Not about their delivering to local only (I didn't even know where the company was). Not that they would hire an outside company and that I'd have to hire someone else to install it. She KNEW that I expected installation because I TOLD her that was WHY I was buying it from ABT.
6 weeks for a delivery from NY back to Chicago? Really? It took two from there to here, why another month to return?
I stand by my report.
They may have been helpful to others in the past. I can only say how they treated ME!! I was not the problem here. The person who took my order over the PHONE (I never even saw the web site when I ordered) is the problem!!!!
This may be an anomaly for this company, but how would any one know if no one spoke up. I spoke up to help others who may have had similar problems with this company. Also the company needs to know where their flaws are or they will never fix them.
Bishop
lake in the hills,#3UPDATE EX-employee responds
Thu, May 03, 2012
First of all as an ex-employee who worked in both sales and delivery/install....they do offer free install as a deal if you buy X $ of product/warranty to their local customers, key word being LOCAL. meaning those within a 200 mile radius or anywhere that they will send their truck. i personally have been to indiana, iowa, michigan and wisconsin.
Second of all, the problem to me, lies with the shipping company.... just because they sent it back same day does not mean that ABT has it in their warehouse. There is a very long process when it comes to sending things out to different states or outside the continental U.S.
However to be fair, they absolutely should have been in contact with you every single step of the way when it comes to them contacting the shipping co.
Ken
Greeley,#4Consumer Comment
Tue, November 15, 2011
1. Find a mirror.
2. Note who you see in mirror.
3. Resolve to use better sense in the future.
Ramjet
Somewhere,#5Consumer Comment
Tue, November 15, 2011
They very clearly state in many places on their web site that installation is not included.
They have installation available in the 2 to 3 hundred dollar range. It took me about 2 minutes to find all this.
If you had read the information and either a: ordered the installation service. b: installed it yourself. c: Hired a local company to install it. d: get a knowledgeable friend, you would be using your new stove right now.
It's you fault clear and simple.
And I do not work for this company, in fact I never heard of them before this.
Pied Piper
Scottsdale,#6Consumer Comment
Mon, November 14, 2011
I have been an ABT customer in the past. Purchased a refrigerator and dishwasher. Installation IS NOT INCLUDE ........
SO WHATS YOUR BEEF ?????????
I don't ..... and everyone reading your BOGUS complaint, should know you're LYING.
So, whats the real story ?????????
BETCHA, you were trying to HOLD THEM UP, for free installation.