Complaint Review: AC Delco - Jessup Auto Plaza - Cathedral City California

There is a lot of mis information and confusion when it comes to an AC Delco battery warranty. First of all, most extended service contracts are mechanical breakdown policies. They generally cover "covered components" for mechanical failures. Most contracts do not cover items such as batteries, brake pads, clutches, rotors, etc. as these are generally considered a maintenance item. If the vehicle is under the bumper to bumper warranty, the battery is covered usually. In GM case, GM will pay parts and labor to replace battery to dealership under the warranty. Any part installed in a GM vehicle (including battery) is covered for a minimum of 12 months or 12,000 miles from time of purchase or until the end of the bumper to bumper warranty, whichever is greater. Example: your car has 34,000 miles on it, bumper to bumper warranty expires at 36,000. The battery would be covered under the GM warranty for 12,000 from 34,000, or, up to 46,000 miles. The car is out of warranty at 36,000 miles. Next example: your car has 11,000 miles on it, and warranty expires at 36,000 miles. The bumper to bumper doesnt expire on mileage for an additional 25,000 miles. So, the battery is covered up to 36,000 miles. Whichever is greater. The label on the battery for a "60 month" or "72 month" battery has no bearing on a battery replaced under warranty at no charge to the customer. This "60" or "72" month warranty only applies on a customer transaction. If a customer purchases a 60 month battery and has it installed in their vehicle, the consumer receives a warranty from AC Delco that is prorated. During the first 18 months, the battery would be replaced for no charge on the battery part, but customer is responsible for the labor. After 18 months, the battery is prorated based on the number of months you own the battery. This is done because the new battery comes with a new warranty. So, in essence, you only pay for the number of months you used the battery. Your new battery warranty starts all over. Naturally, there is one exclusion to this: If a GM Dealer installs a new AC Delco Battery at the dealership, GM Parts warranty covers parts and labor for 12 months or 12,000, so customer would not be responsible for this time period. From 12,001 to 18,000, AC Delco still covers the battery part, but customer would be responsible for labor. After 18,000 miles, customer is responsible for prorated part amount on battery and the labor to install. I know this is a little confusing, but, that is the way the warranty is. Just because a "72 month" battery is installed in a vehicle does not mean you have a 72 month warranty if it is replaced under the vehicle warranty. Only if you bought the battery and paid for it. As for AC Delco battery positive post, yes, there was an issue with this concern. AC Delco used to assist on replacement of battery cables for this concern if customer took to dealership. Be advised, there was a service bulletin for this and a specific operation code (Z operation) for processing the claim. A lot of dealerships are not aware of this as the bulleting was about 5 years ago. But, to the best of my knowledge, it is still in existance. Ask a GM Dealership Service Manager to review. Hope this helps.