- Report: #434463
Complaint Review: ACAI BURN USA - DES MIONES Iowa
-
Author Confirmed
Why?
ACAI BURN USA
3600 ARMY POST RD DISTRIBUTION CENTER DES MIONES, 50321 Iowa, U.S.A.
Phone:
800-659-3588
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ACAI BURN USA FALSE ADVERTISING/DECEPTIVE PRACTICES DES MIONES Iowa
I bought their product on the 7th of January and received it on the 14th of January after reading about the scam i cancelled on the 20th of January at which time I was told to return the unused product. I returned it on the 23rd of January and they charged me for it on the 31st. I sent it delivery confirmation so I would have proof of them receiving it . I have called numerous times since then and they still have not removed the charges from my card and they claim they have no record of receiving the product even though I have sent the tracking number to them. Stay away from this company and if anyone has any ideas on how to get satisfaction let me know.
Cindy
hollywood, Maryland
U.S.A.
Cindy
hollywood, Maryland
U.S.A.
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello
#2
Fri, September 04, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Respectfully,
