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  • Report:  #536530

Complaint Review: Acai Burn - Internet

Reported By:
my71mc - lexington, Kentucky, United States of America
Submitted:
Updated:

Acai Burn
Internet, United States of America
Phone:
Web:
acaiburn.org
Categories:
Tell us has your experience with this business or person been good? What's this?
This is a scam! Anything you see about acai burn and free trials, stay away!

I ordered the free trial of the burn and cleanse and have paid, literally! I had to stop one payment of $85 but was stuck with two others ($87 & $48). The phone numbers are phony and the website is a joke. No easily read contact info--half of it's incorrect when you can find it.

Once you actually talk to someone, you get the "you should've read the fine print" line. Each rep told me I agreed to the payments because of the terms & conditions. The problem with the t&c is that they're "hidden" on the webpage--not easily discernible at all.

I had to cancel my card to prevent further charges. What's worse, the product doesn't bring results. I workout regularly and was looking for a boost to help take off a few stubborn pounds, but I'll just do some extra cardio and weight work. This stuff is diluted and weak and makes no difference at all.

Stay away!


1 Updates & Rebuttals

Miriam.Hudson

New York,
United States of America
Hello,

#2UPDATE Employee

Wed, December 09, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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