- Report: #408362
Complaint Review: Acai Burn - Nationwide
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Acai Burn
.acaiburn.com Nationwide, U.S.A.
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Acaiburn, Acai Burn Unauthorize charges California Nationwide
Please be aware of trail offers there are hidden agenda's and could cost you to loose your money I order a free trail of Acai burn (acai berry) from acaiburn.com. A customer service called to me to offer me the product and I declined because I haven't even received my trail Acai burn.
A month later I receive a charge on my credit card for $29.99 from a Fit factory. I called this company and stated that I didn't sign up for the services and requested a refund. The company would not refund my money and told me that when customer sign up for the acai berry free trail the company automatically give them a trail of a fitness program website and this was stated in the fine print of the agreement. I was this was a hidden agreement and not advertised to give the customer the choice to choose this website trail.
I'm not the only person this company rip off.
Twiana
joppa, Maryland
U.S.A.
A month later I receive a charge on my credit card for $29.99 from a Fit factory. I called this company and stated that I didn't sign up for the services and requested a refund. The company would not refund my money and told me that when customer sign up for the acai berry free trail the company automatically give them a trail of a fitness program website and this was stated in the fine print of the agreement. I was this was a hidden agreement and not advertised to give the customer the choice to choose this website trail.
I'm not the only person this company rip off.
Twiana
joppa, Maryland
U.S.A.
1 Updates & Rebuttals
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Thu, July 16, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process. Thanks, Acai burn team
