- Report: #493475
Complaint Review: Acai Slim - Julie Parks - Internet
-
Author Not Confirmed
Why?
Acai Slim - Julie Parks
premiumacaislim.com Internet, United States of America
Phone:
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Acai Slim - Julie Parks - Acai Burn placed recurring charges on my credit card, and refused to cancel my accounts or respond to me regarding my complaint. Internet
I, too, was a victim of Julie Parks and Acai Burn, as was my elderly mother (who convinced me to try it). It may be true that all of the stipulations are listed (in fine print) somewhere on the web site, but the site was clearly designed to mislead.
Case in point? Today I was searching for an example of a really bad web site for a design class and went looking for Acai Burn. When I couldn't find it, I googled Julie Parks (who could forget her?) Interestingly, the same site showed up under the brand name "Acai Slim," which is clearly the newest rip-off in an extremely dangerous and well organized internet scheme (complete with this "Julie Parks" character).
The rebuttal offered by the company in previous posts (that so generously offers customer service information and help) is a joke. Customer service is nearly impossible to reach, and there is NO physical address that works for this company. Once you give them your credit card number, you will be completely at their mercy. Not only do they charge for the product, but they charge for an additional subscription (fine print?). It is nearly impossible to remove them from your account-- I HAD TO CLOSE MY ACCOUNT IN ORDER TO GET RID OF THIS COMPANY, even after repeated calls and online chats with customer service. There is NO TRIAL for this product, though they will tell you that you can try it for $4.95 + shipping. They charge your card, regardless. I even shipped my trial product back to the company, priority mail. Additionally, even after they stopped charging for the product itself, they continued to charge for the "subscription" (I never did figure out what it was they "subscribed" me to).
Let me repeat that: I had to close my account in order to rid myself of these recurring charges. This is a straight-forward internet scam. I am appalled at the nerve (and obvious structure and scope) of this organization. Any attempts at rebuttal on their part are simply outrageous.
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello
#2
Sun, September 13, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Respectfully,
