Complaint Review: AcaiBerry Tropic - Wilmington Delaware

My checking account was charged fraudulently on 2-11-2010 for $88.90.  Two months ago I ordered a "Smart Colon Cleanse" product for shipping only which was charged to my account on 12-28-2009.  I reported to my credit union which cancelled my debit card and eventually told me that they could not take care of me because I did not cancel the order within the 14 days.  I did not receive nor read anything that said I had to cancel within 14 days.  So can I still insist the credit union reverse the charge?  I originally reported it to them within 60 days.  My research suggests that many people have been scammed or fraudulently charged by the same company.  Other phone numbers they used were 1-877-331-2511 and     1-866-249-5929.  The number I listed in this report is out of Vegas but when I first called it I received a message that it was not a valid number or had been disconnected.  Today I called it and Lynde told me that my account had never been charged more than $2.99.  I told her that someone on their staff then must have used my debit card number to charge me and that she needed to report it to her superiors or supervisor because my debit card had never been out of my possession and the Ultimate Cleanse was charged on my account.  She said her company and Ultimate Cleanse are not related.  I cancelled my account with Kinetic.

I also ordered AcaiBerry Tropic and was charged the shipping. The two other numbers were for AcaiBerry Tropic 877-331-2511("Your call cannot be completed as dialed" present message) and Ultimate Cleanse 866-249-5929 (all circuits busy at present but I have called before and been told I could set up my Granite voice mail or leave a message but the message box was full).  These are both out of Deleware.  I guess I'll have to file another report.  If I can't get through to them by telephone or e-mail, then I can't cancel it can I?  Visa supposedly shut down accounts of 100 companies processing charges for Acai Berry Scams but companies kept using different names.  So it might have been AcaiBerry Tropic that charged me the $88.90.  Just now called the barely readable number on the bottle 1-888-947-8745and was told they cancelled my account after the 14 days due to my card being declined but that I didn't cancel within the 14 days so they charged me the $88.90.  I couldnt get through to them when I first reported this to my credit union.  I never received anything from anyone to cancel anything in 14 days.  I am so confused now and need to go buy new glasses as all this is giving me a big headache.

Three of the phone numbers listed in this text are not listed in the Better Business Bureau.

Help!

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280