Rick Sterling
Texas,#2Consumer Comment
Tue, March 13, 2012
I have to admit when I first read your review I was very shocked by your story. It was SO much different from the experience that I had. It's funny though because I have seen similar reviews that are dated on the internet reporting some troubles with the company. That got me thinking so I decided to do a little research.
After calling the company and finding the right person to talk to I found out that the company went through some personell changes. The hiring process became much more strict. This pressured the employees that wern't providing quality customer satisfaction.
Why I was compelled to write back to you on this is simply because the moving crew (a couple young men) were nothing but professional and tenacious. They got there exactly when they were supposed to. They didn't have a uniform on or anything, but I would hardly expect any professional mover to have to be required to dress up in anything but something they can easily move in.
I had a four bedroom house and a packed three car garage. They realized the load was going to be large so they truly hustled through my home. I was quite impressed with the tenacity they put into getting me moved in the time frame I was hoping for.
They met all my expectations so much that I went on the internet to write about it, and then found your review. I guess I hope that those who read this will not think the worst, and give them a chance. I believe the individuals that were pulling the company towards these poor reviews have been replaced. I hope you give them a shout. :)
Melissa
Hatlom City,#3UPDATE Employee
Thu, October 23, 2008
My name is Melissa and I do want to apologize for the way your move was handled. I have recently taken the position as manager and would like the opportunity to make this right with this customer. We do alot of moves and sometimes we do have problems. I try to work with every customer because I believe the customer comes first, and we have no business without customer satisfaction. I have references for moves that have been moved and are very happy with our service. I hope and pray that you will not use us because of this letter. We do have professional movers at this time and I do not employ men who do not love there job and also strive for customer satisfaction. Call me anytime 24/7 if you have any questions. 817-834-5377 Thank you, Melissa
Melissa
Hatlom City,#4UPDATE Employee
Thu, October 23, 2008
My name is Melissa and I do want to apologize for the way your move was handled. I have recently taken the position as manager and would like the opportunity to make this right with this customer. We do alot of moves and sometimes we do have problems. I try to work with every customer because I believe the customer comes first, and we have no business without customer satisfaction. I have references for moves that have been moved and are very happy with our service. I hope and pray that you will not use us because of this letter. We do have professional movers at this time and I do not employ men who do not love there job and also strive for customer satisfaction. Call me anytime 24/7 if you have any questions. 817-834-5377 Thank you, Melissa
Melissa
Hatlom City,#5UPDATE Employee
Thu, October 23, 2008
My name is Melissa and I do want to apologize for the way your move was handled. I have recently taken the position as manager and would like the opportunity to make this right with this customer. We do alot of moves and sometimes we do have problems. I try to work with every customer because I believe the customer comes first, and we have no business without customer satisfaction. I have references for moves that have been moved and are very happy with our service. I hope and pray that you will not use us because of this letter. We do have professional movers at this time and I do not employ men who do not love there job and also strive for customer satisfaction. Call me anytime 24/7 if you have any questions. 817-834-5377 Thank you, Melissa
Melissa
Hatlom City,#6UPDATE Employee
Thu, October 23, 2008
My name is Melissa and I do want to apologize for the way your move was handled. I have recently taken the position as manager and would like the opportunity to make this right with this customer. We do alot of moves and sometimes we do have problems. I try to work with every customer because I believe the customer comes first, and we have no business without customer satisfaction. I have references for moves that have been moved and are very happy with our service. I hope and pray that you will not use us because of this letter. We do have professional movers at this time and I do not employ men who do not love there job and also strive for customer satisfaction. Call me anytime 24/7 if you have any questions. 817-834-5377 Thank you, Melissa