Teresa
Ridgecrest,#2Consumer Comment
Thu, May 07, 2009
Melissa, Why would someone want a discount on their next move when the last one was so horrible. It sounds like this is how you try to resolve this situation: give a discount you know will never be used and pretend the damages don't matter. I would never do business with a company like yours.
Melissa
Hatlom City,#3UPDATE Employee
Thu, May 07, 2009
My name is Melissa and I believe I am the one that has worked with this consumer during her move. I tried to resolve this issue with the consumer but she did not want me to help. I offered a discount on her next move, as well as letting her know how the movers no longer work here. We did not know these movers were not doing there job until she told us. Almost all of our business comes from repeat business and referrals, so thats why its so important to me to try to resolve these issues.