Sing
Bradenton,#2UPDATE Employee
Wed, January 19, 2005
We currently have over 6000 satisfied customers and this is the first complaint that has been filed against us because one of our customers was not willing to resolve his problem. Due to the increasing amount of new members Access USA receives each day, we had no choice but to move to a bigger location. Yes, we did skip 1 or 2 shipments that were scheduled to ship once a week which was our fault, but this was due to our transition. We were willing to work with Daniel, but he did not give us a change to resolve his problem. Instead of finding a solution to his problem, he threatened to blackmail our company if we didn't pay him $5,000. Access USA does not take kindly to blackmail, so Daniel's membership was canceled. After canceling his membership, we did offer to send him his last shipment to him free of charge, but he was not willing to accept his last shipment. Since we have moved to our new location in Bradenton, we have made many changes and improvements. We have added more personnel to our customer service department as well as our shipping department. Adding more personnel to our shipping department has improved our shipping time, plus we have acquired a new shipping program that has decreased the amount of shipping mistakes down to a minimum. Our website has also improved. Access USA members now have more control over his/her account by being able to request shipments online, view shipment history, view invoices, view packages received in his/her mailbox, update personal profile, and many other features.